I just got an email today that says my DSRs have changed...but they havent, they're exactly the same
quote:Originally posted by member_8880:
I just got an email today that says my DSRs have changed...but they havent, they're exactly the same
I received same notice a couple of days ago. Why would they send us a notice that our DSR's have changed when they haven't. I'm so mad, when this was first implemented, I received 1 or 2 average stars and even though my DSR's have been nearly perfect since, the DSR score has not gone up. How many darn ratings do you have to get before the DSR score rises? It sure didn't take but a few to make it low. My DSR are a 4.8, 4.9, 4.8, and 4.7. Should I be happy with these with having a 100% Feedback Score. Lordy, I'm such a perfectionist...can't stand not to make an "A".
All you moms out there...HAVE A WONDERFUL MOTHER'S DAY! Jeanie
Personally, I feel that they are a bit of a farce. I know that these are now being used to filter out "bad" eBayers from eBays search engine, but to me anyway, they don't accurately tell the storey.
I have been selling empty ink cartridges for a while now, and it baffles me that I would only be rated 4.8 for "Item as described". They're empty!! What more would one have expected?
4.6 for "communication". If you ask a question, I answer it. I always let you know the item has been shipped and I always say, "thanks", after all of my auctions. Again I ask, what more was expected??
"Shipping time", 4.5. You pay me today, the label goes on tonight and it is in the mail the next morning. I clearly state to allow 2 days with the exception of weekend and holidays, which just for the record, I still make the time to slap that label on and walk to the mail box. What more do they expect??
Lastly, and this one irks me the most, "Shipping and handling charges",4.4. Again let me say that all my auctions CLEARLY state what the shipping costs are. If you think that they are too high, don't bid!
I represent my auctions clearly, accurately and fairly. I also state that if there are any concerns to contact me. No one ever does. As of this post, I have a 100% positive feedback score and have never had anyone ever contact me with any remorse, in fact most praise the speed to which their items arrive, how well they're packed, good communication, state just as describbed, and still these stupid ratings. I don't get it.
I guess I could only out do myself by beaming them the item, just like in Star Trek, and pay the for the postage instead of collecting S/H and call them after each bid, it might help. But lets face it, that ain't gonna happen!
Mark
I have been selling empty ink cartridges for a while now, and it baffles me that I would only be rated 4.8 for "Item as described". They're empty!! What more would one have expected?
4.6 for "communication". If you ask a question, I answer it. I always let you know the item has been shipped and I always say, "thanks", after all of my auctions. Again I ask, what more was expected??
"Shipping time", 4.5. You pay me today, the label goes on tonight and it is in the mail the next morning. I clearly state to allow 2 days with the exception of weekend and holidays, which just for the record, I still make the time to slap that label on and walk to the mail box. What more do they expect??
Lastly, and this one irks me the most, "Shipping and handling charges",4.4. Again let me say that all my auctions CLEARLY state what the shipping costs are. If you think that they are too high, don't bid!
I represent my auctions clearly, accurately and fairly. I also state that if there are any concerns to contact me. No one ever does. As of this post, I have a 100% positive feedback score and have never had anyone ever contact me with any remorse, in fact most praise the speed to which their items arrive, how well they're packed, good communication, state just as describbed, and still these stupid ratings. I don't get it.
I guess I could only out do myself by beaming them the item, just like in Star Trek, and pay the for the postage instead of collecting S/H and call them after each bid, it might help. But lets face it, that ain't gonna happen!
Mark
Buyers have no reason or incentive to leave, let alone consider a valid DSR rating for a seller, and quite a few will not even leave feedback.
It is down to the luck of the draw and probably down to the type and age group of your buyers to whether they will leave a realsitic rating for you.
Yes, this is a bitter pill to swallow considering that the greedbay is the judge, jury and executioner and use the DSRs to cripple your search rating and can even execute your livelihood without consultation.
The final salt rub is that the wording used to describe the star rating to a buyer is woefully inappropriate to all but the experienced seller who buys.
edit :-
Yes, leaving positives and dinging your stars is apparently the way some buyers complain (stab in the back technique), will this change when sellers can no longer neutral or neg ?
It is down to the luck of the draw and probably down to the type and age group of your buyers to whether they will leave a realsitic rating for you.
Yes, this is a bitter pill to swallow considering that the greedbay is the judge, jury and executioner and use the DSRs to cripple your search rating and can even execute your livelihood without consultation.
The final salt rub is that the wording used to describe the star rating to a buyer is woefully inappropriate to all but the experienced seller who buys.
edit :-
quote:I have a 100% positive feedback score
Yes, leaving positives and dinging your stars is apparently the way some buyers complain (stab in the back technique), will this change when sellers can no longer neutral or neg ?
quote:Originally posted by JeanieB:
How many darn ratings do you have to get before the DSR score rises? It sure didn't take but a few to make it low.
It's important to note that the larger the number of ratings you have, the longer it will take for you to impact your DSRs in a positive manner. For example, if a seller has 1,000 DSRs and a 4.3 DSR rating, it would take 170 5.0's, 1,000 4.5's, or 25,000 4.4's to bring the DSR up to a 4.4.
In other words, don't hold your breath.
quote:The final salt rub is that the wording used to describe the star rating to a buyer is woefully inappropriate to all but the experienced seller
And even them some. What's the difference between "Good" and "Very Good"?
What's the difference between "Accurate" and "Very Accurate"?
And what the hell does "Neither accurate nor inaccurate", "Neither quickly nor slowly", "Neither expensive nor inexpensive", mean?
You get the point.
If you don't start out with your star values up high, it may take you quite a while to raise them. Sellers who have thousands of star votes already are pretty much static where those ratings stand. It will take them forever to move them.
I have yet to find any explanation or math as to how quickly then can be lowered.
quote:Originally posted by watrocket:
Personally, I feel that they are a bit of a farce. I know that these are now being used to filter out "bad" eBayers from eBays search engine, but to me anyway, they don't accurately tell the storey.
I have been selling empty ink cartridges for a while now, and it baffles me that I would only be rated 4.8 for "Item as described". They're empty!! What more would one have expected?
4.6 for "communication". If you ask a question, I answer it. I always let you know the item has been shipped and I always say, "thanks", after all of my auctions. Again I ask, what more was expected??
"Shipping time", 4.5. You pay me today, the label goes on tonight and it is in the mail the next morning. I clearly state to allow 2 days with the exception of weekend and holidays, which just for the record, I still make the time to slap that label on and walk to the mail box. What more do they expect??
Lastly, and this one irks me the most, "Shipping and handling charges",4.4. Again let me say that all my auctions CLEARLY state what the shipping costs are. If you think that they are too high, don't bid!
I represent my auctions clearly, accurately and fairly. I also state that if there are any concerns to contact me. No one ever does. As of this post, I have a 100% positive feedback score and have never had anyone ever contact me with any remorse, in fact most praise the speed to which their items arrive, how well they're packed, good communication, state just as describbed, and still these stupid ratings. I don't get it.
I guess I could only out do myself by beaming them the item, just like in Star Trek, and pay the for the postage instead of collecting S/H and call them after each bid, it might help. But lets face it, that ain't gonna happen!
Ditto for me, except my DSR scores are a little better. What I think is so unfair is how long it takes to improve your DSR score. When this new DSR went into effect, I know many buyers had no idea how much this affects our business. Ebay should have allowed time for this new policy to become familiar to all ebayers. If you got a couple of average scores in the very beginning you are screwed! Jeanie B
Mark
OK this is a bit off topic, but on if you log into the Austrailian site, it appears your FB neutrals are being counted against you...for instance my FB is 100%, no negs ever but 2 recent neutrals. On Ebay.AU my score is 99.4.
Pretty crappy....really makes you wonder why ANY of us stay??
Pretty crappy....really makes you wonder why ANY of us stay??
quote:Pretty crappy....really makes you wonder why ANY of us stay??
Easy . . . . the devil runs the only site with a decent sell through rate because it has a household name like Xerox and Hoover.
One can only hope that when new buyers see all the sellers with copious quantities of reds shortly they will think this site is too risky to buy from.
They will think it's littered with liars and thieves, and there will be no way they can tell who is genuinely good or bad (bit like before) but this time many will be covered in e-sores (negs) and appear to have come down with e-plague or worse.
Hopefully this should turn on its head the thought that this wonderful piecemeal destruction of eBay once loved by thousands of sellers is perhaps a poor idea. Glad I do not have any shares in it, I would start feeling rather uneasy.
And for homework, anyone, ask your friends to name as many online auction venues as they can and award a prize to any one who can name three !
You can check what your new feedback score will look like on Monday 5/19 here:
http://blog.auctionbytes.com/cgi-bin/blog/blog.pl?/pl/2008/5/1210707187.html
http://blog.auctionbytes.com/cgi-bin/blog/blog.pl?/pl/2008/5/1210707187.html
quote:Conversely, now I have 100% positive, as the negs I got years and years ago are gone. I sort of like that, I never liked 99.7% ;-)
I respectfully suggest you do the math on yourself as of now.
Your 12 month count is now 188, not 1167.
If you get one negative or one neutral now, here's what happens: 188/189 = 99.5%. One negative AND one neutral: 188/190 = 98.9%. How about 3 neutrals: 188/191 = 98.4%
Gee, drops fast, eh?
Welcome to the new math.
Go to your feedback page and roll your mouse cursor over the "[How is Feedback Percentage calculated?]" link.
Good luck in the new world of eBay.
quote:Pretty crappy....really makes you wonder why ANY of us stay?? Confused
For the last three days Ebay had been losing on average a 100,000 auctions a day according to http://www.powersellersunite.com/auctionsitewatch.php
Today though they have gone up by 75,000 new listed items. Likely weekend listers. The trend is that they are slowly eroding away their auction listings. People are leaving.
Ebays whole DSR system is just to run off all kinds of sellers, get the auction items up in value so that their higher listing fees generate as much or greater income for the stockholders. They also create anxiety in the sellers to satisfy the buyers.
As of today, Ebay will "give" you %15 off your final value fees for 10 whole days if you give the buyer free shipping. So for peanuts, we would be expected to give our customers free shipping at 4.60, 7.00, 10.00 so that the customer enjoys the added value to the purchase and so that Ebay gets increased sales revenue in a sagging market. The math does not work for the seller. Just more anxiety and desperation given to seller.
Got to admire their exploitation of a virtual monopoly.quote:Ebay gets increased sales revenue in a sagging market.
So what? It works for eBayquote:The math does not work for the seller.
Only if you you want to take on e-Goliath with a catapult and wet spongesquote:Just more anxiety and desperation given to seller.
GreedBay are the biggest scammers around next to bank credit and charges for waking them up !
A number of factors may come into play in the forthcoming months if trends persist. Yup, Ebay will always be around, but maybe not in the size it was. At some point they can only charge so much and at that point they have charged too much. Some degrees of that are coming into play now with the Gas crunch. People are definitely evacuating Ebay because the cost of doing business it too great for them. Overhead fees/costs versus the amount of sales and profit.
I personally think Ebay is in an untenable situation even now and are scrambling for ways to keep the cash cows milk flowing. Watch for them to do some strange stuff for the sellers in the next couple months as summer sales can potentially fall off a lot.
Is this all doom and gloom? Have I run to a new venue? I'm thinking about diversifying again with action over at IOffer. Only because they are the next biggest venue. I already have a store at ecrater. But as we all know, how many buyers spend time shopping at these other venues. I believe my sales only occur at ecrater because they come in from a webpage on the net and make the purchase. Not because of their spending time on the site looking for interesting products to purchase.
Another aspect of what is going on with fuel prices driving the change in Americas economy is that people are staying home. I believe they will continue spending money on the internet because it is easier and convenient and even maybe cheaper to buy there than driving all over a big city looking for the elusive item.
Currently, my sales at Ebay are fairly constant, because I did some "forced selling" and have been selling laterally with my other products because of it.
I personally think Ebay is in an untenable situation even now and are scrambling for ways to keep the cash cows milk flowing. Watch for them to do some strange stuff for the sellers in the next couple months as summer sales can potentially fall off a lot.
Is this all doom and gloom? Have I run to a new venue? I'm thinking about diversifying again with action over at IOffer. Only because they are the next biggest venue. I already have a store at ecrater. But as we all know, how many buyers spend time shopping at these other venues. I believe my sales only occur at ecrater because they come in from a webpage on the net and make the purchase. Not because of their spending time on the site looking for interesting products to purchase.
Another aspect of what is going on with fuel prices driving the change in Americas economy is that people are staying home. I believe they will continue spending money on the internet because it is easier and convenient and even maybe cheaper to buy there than driving all over a big city looking for the elusive item.
Currently, my sales at Ebay are fairly constant, because I did some "forced selling" and have been selling laterally with my other products because of it.