My pictures have disappeared on my Ebay listings

My Pictures have dissapeared to. Just a few hours before ending time. Thanks Auctiva!

Exactly kingshirts.....listings ending as we speak. Has this happened to you before?

Yes, it has. Now that we Pay for this service, I would expect a timely response from them. If a solution is not reached quickly...I will switch to another host.

hi
I had notification via ebay that this problem affected about 8 of my listings, but I've just checked and there arejust two where the photo is not showing.
I've tried to add it again from the ebay listing side with no joy, and have tried from the auctiva side but that just takes me to the ebay listing and the 'add photo' box is still not playing...
any ideas, short of ending the listing and starting again, to help me sort this out?
cheers

Every day I get a new notice that there is a problem with my gallery image on another listing?

if you have recently upgraded to internet explorer 8, you may need to go back to version 7. That solved my problems with images.

Same thing happened to me. Images showed. Later one of 6 showed. Later they all showed again. Once they are on eBay can Auctiva possibly affect whether the picture shows?

Hi NXS_Racing,

Thanks for helping to bring this to our attention. We have received a few other reports of this nature but our image hosting service has not been down at all so it seems likely that there is a network related problem that is causing people with a certain ISP and/or geographical location from getting to our image hosting service.

If anyone is still experiencing this problem, please run a trace route to img.auctiva.com and send the results to us through a support request. You can run a trace route in Windows by doing the following:

1) Select "Run" from the Windows "Start" menu.
2) Enter "cmd" in the ensuing field and click "OK".
3) Then, in the black DOS window, type tracert img.auctiva.com and press the "Enter" key.

I'll post further updates to this thread on the following thread as additional information on this situation becomes available: https://community.auctiva.com/e...=681102142#681102142

-Mike

quote:

Originally posted by NXS_Racing:
Well, after my rant....Everything seems to be up & running with pics now!

.....I'll go take my meds now

Thanks for the message... Obviously you have to rant and rave before your photos aren't deleted... I have had hundreds that have been deleted...
Guess it is now my time to "rant and rave."

Come on Mike... You know exactly what is happening to our deleted photos... Knock off the BS and please fix the problem!!!

My auction pictures are not showing up on ebay all of a sudden. They have been there all week, and now they are gone. I'm selling hundreds of dresses on bay. If there is no pictures, how could I know which is the dress that sold so I can mail it to my customer. Please email me and help asap!Thank you

Kim