The old image uploader system worked fine without a glitch. Last night a new system suddenly appeared. when attempting to upload images from my computer files, the screen freezes and nothing happens. Worse, I am unable to exit or close anything down. On twelve attempts last night, I had to force quit my computer. I am now stuck, unable to make any new listings.

Anyone else experiencing this? Any suggestions?
Original Post
I am glad you brought this up as I thought it might just be me.

I have had freezing all over the screen. When trying to input numbers or even scheduling the date (which is only upon listing individually) because bulk relist scheduling is currently broken.

It eventually unfreezes for me. But it takes forever to get through a listing. Also it is worst in Chrome, somewhat better in Mozilla but image issues are worse in mozilla.
Same here. I get a popup asking for permission to run new image uploader. After clicking run, Auctiva window opens showing desktop, but states there are no files available (allowed=0) to upload. Shows files on desktop, but not the ones containing images. Very frustrating. Same results in Chrome or Firefox.
OK, I think I figured it out. Instead of clicking "Run" I clicked cancel, and another popup opens with all kinds of warnings and a box to check stating you accept the risk. I checked the box, then clicked Run. Desktop opens empty as before, but I clicked the tiny file/document icon in the top left corner, and all my computer files dropped down. Then clicked on the file I wanted and was able to select and upload files. Still seems a little buggy...doesn't automatically open manage images page after uploading like it used to, and portions of the page seem to disappear. Hopefully Auctiva will work out the bugs soon.
Hi Community,

I'm sorry to hear about the difficulties you are experiencing. We are currently hearing from some users who are having trouble with the new Auctiva Uploader that was released earlier this week, but there does not appear to be a common solution that will address every possible issue that I can post here.

If you continue to encounter issues of this nature with the new uploader, please file a support case from under the “Help” tab within your account and we will do our best to assist you individually.

Also, we have made the previous version of the Auctiva Uploader available at http://www.auctiva.com/Aurigma/AurigmaUI.aspx so you should still be able to access it as a workaround by logging into your account and entering that URL in the Address field of your browser.

Although accessing the previous version of the uploader in this manner will not allow you to use it when uploading from the lister page, it should allow you to upload images into your account from outside the listing process such that they can then be selected from your uploaded images when creating your listings.

-Mike
quote:
Originally posted by mysticfrog:
OK, I think I figured it out. Instead of clicking "Run" I clicked cancel, and another popup opens with all kinds of warnings and a box to check stating you accept the risk. I checked the box, then clicked Run. Desktop opens empty as before, but I clicked the tiny file/document icon in the top left corner, and all my computer files dropped down. Then clicked on the file I wanted and was able to select and upload files. Still seems a little buggy...doesn't automatically open manage images page after uploading like it used to, and portions of the page seem to disappear. Hopefully Auctiva will work out the bugs soon.


I tried this too, but still got nothing at all other than a blank screen with 0 files shown & no way to get my files into the upload area....really really frustrating & enough to stop using Auctiva...come on guys, we PAY for service from you not a system that refuses to work!
This is a nightmare! Now that I can locate the images I want I wish I hadn't! The whole computer freezes up (& NO the image - I only tried 1 - won't upload) I had no option but to crash my Macbook. Bring back the old version...it worked...most of the time!
I had problems too for a couple of days but it now seems to be working fine - I can also upload more images per session with the new version. Doesn't work very well with Chrome though - but then nor did the old version. On IE the upload is pretty quick. But, why oh why weren't we told this new version was going to be installed?. It's not asking too much for an announcement on the Home Page, is it? Well is it Auctiva?
Hi

below was from a post eailer in this threead

From Mike..
Hi Community,

I'm sorry to hear about the difficulties you are experiencing. We are currently hearing from some users who are having trouble with the new Auctiva Uploader that was released earlier this week, but there does not appear to be a common solution that will address every possible issue that I can post here.

If you continue to encounter issues of this nature with the new uploader, please file a support case from under the “Help” tab within your account and we will do our best to assist you individually.

Also, we have made the previous version of the Auctiva Uploader available at http://www.auctiva.com/Aurigma/AurigmaUI.aspx so you should still be able to access it as a workaround by logging into your account and entering that URL in the Address field of your browser.

Although accessing the previous version of the uploader in this manner will not allow you to use it when uploading from the lister page, it should allow you to upload images into your account from outside the listing process such that they can then be selected from your uploaded images when creating your listings.
I hate this new uploader. I did figure it out before I came here to check to see what the heck was going on. Yes, I cancelled the run when it came up, and was able to get to the uploader, but I can't rotate just one pic. When I click on the one I want to rotate, it rotates the next one too! I have to post them to my listing, then go in and edit from there.
Also when it finished uploading my pics and I clicked done, pics were not there. I had to go in and add numbers to each pic and then hit done.
This is a nightmare. Would have been good to have known about this change ahead of time.
I hate it! Please go back to the old way of uploading pics!!!
I panicked, too, when I was hurrying to add pics to a listing, and *bam* got a completely unfamiliar uploading window. It was upsetting - sellers are often working at full speed trying to get stuff done.
I did figure it out after a little (stressful) fiddling.
You guys at Auctiva usually provide really great, personalized service, in my experience.
However, when you are springing a big change like this on busy, multi-taking users, you really should give a heads-up. A simple little tutorial would have gone a long way to ease the transition, too.
I hope Auctiva will carefully consider making these transitions smoother in the future.
My platform is Mac/Chrome, and everything is working fine now. I even think I'll like it once I get over the initial trauma. ha.
image hosting is still freezing when pressing the upload button. has anyone been able to figure out a solution to the problem? i filed a support case yesterday, still awaiting another response. they suggested i use the old url for the time being, its just that when trying to list 50 plus auctions in a day, it would take double the time. new java has been downloaded. any help would be much appreciated.
Have a MAC with OS X 10.7 & latest Safari, uploader working but very item description field very laggy. Tried Firefox 23.0.1 but uploader just sits dormant with no action. Tried a Windows 7 PC w/IE 10, but inconsistent ability to get a cursor to show i Item Description field. Was told we were still using old version of Item desc. tool & can switch to new version in account preferences, but caution if you change there is no going back. Although everyone will be pushed to use new version soon. Works with MAC is what I was told, didn't try it as I'm having enough trouble with the uploader. On MAC I installed the 64bit version of the Opera browser and although the interface is a bit different, Item Description editor works as well as the uploader. You have to make sure you get the 64bit version as 32bit won't allow the uploader to load at all. The 64bit file will have x64.exe file extension (ftp://ftp.opera.com/pub/opera/win/1214/en/). We've been working at this for hours & many different work arounds and downloads. I have it currently working with the previous instructions but I have no idea
if this will work for everyone's configuration. I'm trying to pass on 1 possible solution. Oh yes I almost forgot, tech support was able to replicate the uploader issue that we sent earlier & are working with the developer for a solution.
I hope this helps someone, good luck!
Ugghhh I thought it was just me...I'm ready to tear my hair out with this thing. I FINALLY got past all the security warnings, no files, and all the other BS and the pics don't even upload into the listing. They just upload and then I have to click on them a second time to get them into the listing. I'm SO SICK of all the tinkering that goes on, ebay is bad enough, I didn't expect it here too. Can anyone tell me what exactly was wrong with the old uploader??? At least it worked, whatever this is is garbage (YES I'm really mad!!)
Hi Community,

Thanks for sharing your feedback with us. As “esp” pointed out, we have identified an issue that is causing the new uploader to freeze for certain Mac users when the “Upload” button is clicked and we are currently working on acquiring an update for the uploader to resolve that issue.

If you are encountering that behavior, you could potentially work around the issue by continuing to use the previous version of the uploader using the direct link I provided in my previous message.

You may also be able to work around the issue by using the new uploader through the Safari browser so, although we do not list Safari as an officially supported browser, you may want to give that a shot if you are keen on uploading directly from the lister page.

We apologize for any inconveniences this issue is causing.

-Mike
Hi member_8880,

I'm sorry to hear of your frustration with the new Auctiva Uploader, but it should actually not be necessary to select the images you upload once again after you have uploaded them from the lister page so I am uncertain why you may be finding it necessary to do so.

As with the old uploader, if you upload one or more images into your account from the lister page, the pop up windown which contained the uploader should close automatically and the images should be placed in the appropriate boxes within the Auctiva Image Selection section.

Although I realize that you may not have had any trouble with the previous uploader, there were a couple significant issues with it that were impacting a good deal of customers and we needed to update the uploader to resolve those issues.

If you continue to encounter difficulties with the new uploader, please continue to follow up with our Customer Support team directly through the support case you have opened and we will be happy to continue working with you.

-Mike
Hey Embellishment, I too have the same problem...have been working on Auctiva for 5 hours and only got to list 4 things....I keep getting a side server error that says to contact the web master....it will only allow me at the max to upload 2 pictures at a time....I did contact Auctiva again, but no reply yet...
Sometimes it won't even let me upload any pictures, I just keep trying, and eventually something takes hold...I am done for the day, can't take the frustration anymore...I am still waiting for someone to reply to my case...I think they we should have a choice if we want to use the old or the new uploader....the old uploader may have had glitches in it, but it looks like the new one does too....oh well..until I hear from someone about my case, I am done.....I guess I will have to go back to good old ebay...only 12 pictures though Frown
This is my 2nd day of trying to list stuff. I don' t understand why you guys need to mess around w/ the site. Now , I can't get that stupid column on the left side to expand most of the time. I finally got it to expand a bit and then I wasn't getting any of the photo files. Ihave at least 2oo files. It's telling me TOTAL FILES 120 and allowing only 99 files to show. Of course, none of those are the ones that I need. Ebay is running a free promo right now and I am sure that there are other ebay sellers here losing money. So auctiva, why don't you give us back the old version.
I did get it to work for an auction. I didn't start the auction yet because I wanted to write here but I did get the photos to load. Now I got the file that I wanted but I had to guess. I have 5 files that start with the letters aaabb and I had to click on 2-3 of them to find the one that I wanted. The entire name did not appear. Also why I was picking the photos, besides highlighting the photo, I had to click the tiny box . THIS IS SO RETARDED. If highlighting was great before, why do we have to do another step. The reason that I pay you guys was the ease of uploading photos. Now you are making it hard. I might as well save money and use the Ebay listing system. You guys need to fix this mess rightaway. Yes, I am mad. FIX this now. OR at least bring back the old version. You had it for years. Why mess around with something that is working?
Still problems for me too...I am going to have to start smoking again.
Support is trying to help me but nothing is working. I have never had such a major MAJOR issue with Auctiva before. I can see myself being stuck with the basic html uploader cause I'm pretty sure this new thing is never gonna work for me.
I updated Jave and Adobe and that opened a couple lil doors but it's still unusable. So in the meantime I have just spent 2 days messing around with this and got exactly NOTHING listed.I asked if there was a way that those of us having problems could use the OLD version...I will post the answer when I hear back .
Hi 8880/Mari

have you tried the link Mike posted the other day? it is the old up-loader (not the basic one)

"Also, we have made the previous version of the Auctiva Uploader available at http://www.auctiva.com/Aurigma/AurigmaUI.aspx so you should still be able to access it as a workaround by logging into your account and entering that URL in the Address field of your browser."
Hi Ed,
Thanks, yes, I already have it bookmarked. But it's still a hassle...I like doing my listings one at a time and I can't do it that way now so my whole routine is thrown off. Or just adding one pic to an existing listing, not easy any more Frown And alot of my displeasure is because why do I have to jump through all these hoops when I used to have something that worked fine??
I've tried 3 different browsers and updated things that didn't need updating, and I'm still having problems. I guess my point is why should I (or any of us) HAVE to go through all this?
Picture issues again?!!! I am just so tired of having to adjust to Auctiva's incompetence. We switched to iMac and other mac systems because you are almost a fool to buy anything else. We have people in a line to purchase Mac products but are swimming in Windows based systems because no one wants them. So, to use Auctiva I cannot use Safari. Clearly Auctiva cannot figure it out. I have a state of the art system and had to add another operating system to my Imac to be able to continue to use Auctiva to upload our images. The process is burdensome. Now even that does not work. So Here I am again, unable to use a system I opted to pay for rather than the free system offered by Ebay. It is exasperating to hear Mike in Customer Support say that they corrected errors for others by creating problems for us. Either get your act together quickly or you will not even have to admit you cannot. We will leave. Your cumbersome system for Mac is just too financially damaging. Instead of listing, I am spending my time registering in the forum so I can complain about your continuing failure to create a program that works well with an iMac.
Hi kellbuck,

I checked our support case records and the only case I was able to locate in which you reported receiving errors about contacting the "web master" was filed back on Saturday, September 14, 2013 and we did not hear back from you since we replied the following day.

We have since located a problem with one of our servers which appeared to be responsible for generating some errors of that nature but we corrected that issue Monday, September 16 and I am not aware of any specific issues that would explain why you may still be receiving error messages of that nature at this time.

In any event, I will let our technical team know that you are still encountering these errors through your existing support case on the subject and we will make you aware of anything more we can find about your situation through that case.

-Mike
Hi Mike..I thought I filed another case yesterday, unless it didn't go thru...I just checked and I have no open cases..the problem is still exits...I am trying to list some things now, and it will not allow me to even load two pictures at one time sometimes...I just keep trying, and eventually, it goes thru...but I cannot upload more than 2 pictures at a time, or the error still comes up..My ISP told me that he thinks Auctiva's server is too busy...I don't know
quote:
It is exasperating to hear Mike in Customer Support say that they corrected errors for others by creating problems for us.


This was my thought exactly, thanks RPDC.

I just used the old uploader, but I am still getting the security warning...every single time. If I try to ignore it, it freezes my whole computer.
Hi RPDC,

I'm sorry to hear about your continue difficulties. As I mentioned in one of my previous replies, we are aware of an issue with the new Auctiva uploader that is causing the behavior you have described to occur for certain Mac users and we are working to implement an update to the uploader that will resolve the issue.

The company we licensed the uploader from has indicated that an update is available that should address the issue and our technical team is working to integrate that update into our site as soon as possible.

Although there are still some unknowns we need to work through at this point, I believe there is a good chance we will be able to get this update in place at some point next week. I'll keep you posted through this thread as any additional information becomes available.

-Mike
Hi RPDC,

We will not be offering account credits associated with the update to the uploader, but this particular issue is specific to the Firefox web browser on the Mac systems that are impacted so you should be able to work around the issue by using Safari for the time being.

Alternatively, as I touched on earlier, you can also continue to access the previous version of the uploader by logging into your account and entering http://www.auctiva.com/Aurigma/AurigmaUI.aspx into the Address bar of your browser if you would prefer.

Although accessing the previous version of the uploader in this manner will not allow you to use it when uploading from the lister page, it should allow you to upload images into your Auctiva account so they can then be selected from your Auctiva image archive while creating your listings.

If you are unable to use either of these options successfully, please feel free to contact our Customer Support team directly from under the “Help” tab and we will do our best to help you out.

-Mike
Thank goodness this Community Forum gave me the answer I needed - someone suggested Safari for Mac users and that works, hooray!
I am compelled to add that the ONLY reason I have Firefox at all is because of an earlier problem with the Auctiva uploader. Safari was incompatible so I had to use Firefox.
It would've been nice if Auctiva told us they were changing the uploader and perhaps posted their "solutions" so we didn't lose so much valuable time fighting with it.
When I use the Auctiva up-load, it will upload one or some of the pictures, rarely all of them. Then when I check it out on eBay, sometimes no pics show up so then I have to go in and upload the pics to eBay. And how do we tell when and if the pics have been uploaded? There was a list in the old version that let you know if you were successful. But this!!!? I had 5 photos to upload and it took 4 times to get them all. Hating all this as my time is valuable. You too?
Go to the top of your page to the tool bar.
It might have File, Edit, View, Favorites, "TOOLS", Help. Click on Tools & if compatibility view is has a check mark, uncheck it and your page should automatically refresh.

Then go & try to upload some pictures and see what happens. This really did work for me. Smile
Almost 2 weeks and no resolution. I'm so frustrated. Yes I can use the old uploader but it's a pain in the neck when listing. I use Auctiva to save time not add additional burdens to the already cumbersome eBay listing process.

I have enjoyed using Auctiva up until now. I've been patient with this latest glitch but time is money. I don't want to, but I am going to start looking into other listing services that better support MAC users. Picture loading and hosting is too vital to my work to continue wasting my time going back and forth using the old picture uploader. I don't want to leave. I would rather you fix this! Hope you guys get this resolved in the next day or 2.
I realise I am quite fortunate in that the new uploader is actually working for me. Perhaps I shouldn't complain. But, why when something needs improving, must we lose the good aspects. For me, this system is very slow, compared to the old uploader. I used to highlight all the pics I wanted, then click upload. Job done. Now, I have to go through clicking on each picture. Not major, but slower and very irritating when we're all trying to speed up the listing process. Auctiva is usually very good at listening, so ... I'm hoping!
Hi grannie on ebay,

Fortunately, you should actually still be able to highlight multiple consecutive images so they can then be selected through the new version of the uploader, but the exact process you need to use is a bit different than the previous one.

In order to select a series of images, you will first need to highlight the first image by clicking the area surrounding the image (not the checkbox) and it will become highlighted. Then, you can highlight the rest by holding the CTRL and SHIFT keys and selecting the last image in the series in the same manner.

Once the series of images has been highlighted, you should be able to select all of them by clicking the box displayed to the upper left of any of highlighted images.

-Mike
Hi Community,

As you may have read about through the Info message posted on our site, we just released another update to the Auctiva Uploader earlier today. Although you should not notice and major changes to the look and feel of the uploader as a result of this update, it includes some adjustments which we hope will resolve some of the issues you have reported.

Although we were previously under the impression this new version would completely eliminate the issue which has been causing the uploader to freeze when the “Upload” button it clicked, we are still seeing that behavior intermittently in testing so an additional update may be required to completely address that problem.

I will continue to keep you posted through this thread as any new information on that issue becomes available. If you notice any significant changes that arise as a result of this latest update, please don't hesitate to let us know.

-Mike
Hi member_8880,

I am unable to see the screen shot you mentioned using the provided link, but I just replied to you about the warnings you have reported through the support case you had opened on the subject. We can continue to communicate through that case if you need further assistance with this.

2librans,

I'm sorry to hear that you have started to encounter difficulties when uploading your images over the past hour, but I am not aware of any changes that have taken place on our side of things this morning that would account for that sudden change in behavior.

If you continue to have trouble uploading your images, please file a support case from under the "Help" tab within your account and we will do our best to help you out with that.

-Mike
Hi Community,

We have just released an update to the latest version of the Auctiva Uploader which we believe jhas resolved the issue which was causing the "Upload" button to freeze for many Mac users. In addition, we made a couple adjustments to alleviate (or minimize) the generic “contact web master” errors that have been coming up during the upload process at times.

If you encounter any further difficulties with the uploader, please contact our Customer Support team directly from under the “Help” tab within your account and we will do our best to work through any remaining issues with you.

-Mike
The image uploader was working fine on Thursday. What did you do to it? Now when I click select image absolutely nothing happens. I am using Explorer 9 with Windows 7. If I use Mozilla firefox I can get it to work but I hate Firefox. When you rolled out the new file yesterday you must have screwed up something with Explorer.
It's now Sept 29th., & still the pictures do not download properly. I've written in for help and have tried everything they have suggested, to no avail.
Right now, the only thing that will work is the URL-work-around they posted. I have to have 2 windows open at the same time and go back and forth between the two, as you can't download more than several photos that will load into their saved photos folders.
This is a bunch of crock! It worked before the upload so why not get us all back up and running. I also have Windows 7 with IE 9, but Google is no better as I've tried that also.
everything was fine. I somehow followed directions to get to the old uploader and have been using that since this latest image problem. today, it wants me to install the new uploader which I don't really want to do since Id like to just do my work rather than installing something that is problematic. How do I get to keep using the old auctiva uploader at least for now.
A couple of days ago I had to update Java to get the uploader to work. I had contacted support and was told about a Java update that was likely the culprit to the issues I was having with the uploader and seeing a security warning message.

They also mentioned that I may need to restart my computer after the update and clearing my cache, but the update seemed to fix the issue for me, so no restart needed.

Hope that helps anyone else having image uploading issues!
itsjustme...I have been getting the same thing since this fiasco started. I cannot tell you how many times I've had to install Java before it would let me continue (over and over and over). Got rid of all old outdated Java and cookies but it doesn't seem to matter..I still have to sidestep the security warnings. I don't think there is a fix for this...I feel like I have tried everything, things I thought of myself and things support suggested, yet I'm still running into this Frown
Hi itsjustme & member_8880,

Thanks for helping to bring this to our attention. Unfortunately, since the latest version of Java was released, it appears Java is displaying a prompt entitled “Allow access to the following application from this web site?” each time the uploader is loaded and that users must click the provided “Allow” button in order to proceed.

I am not sure whether we will be able to do anything from our side of things to prevent this from being necessary but we are looking into that possibility and I will be sure to keep you posted on any new information that becomes available on that front.

We certainly understand that the extra clicks required with each upload can really add up over time and will do our best to eliminate that requirement if at all possible.

-Mike
I am a Mac user. Several of my active listings on Ebay have lost the pictures I inserted when I created and saved the listings. I have tried uploading again and "add images" to the active listings and still no pictures, other than the gallery picture. I have uploaded them again to Auctiva and still nothing works to get them back in the active listings. What else can I do?
I am also an iMac user and using Safari. I can deal with the warning messages, etc. But, every since last night I go to upload an image and the uploader stops and never finishes uploading. So I go back to my listing to see if maybe the picture did upload anyway, even though the uploaded progress window was still stuck open, and the window that comes up when you click "Select Image" is blank and never loads.
Hi

The uploader mess finally affected me. I happened to see a Red Error message that disappeared I captured it and have submitted a detailed support request

I played around and below is something that worked for me as a work around for now.

When the Uploader screen opens make it full screen before you do anything else
Next pick your pictures as you always have
Lastly press Upload and hope

It worked 3 times in a row for me that way. Please note you can’t have tried an upload with the default screen that pops up and than make the screen full-screen as that will cause the same red message to appear.

I have had to do many many many Java downloads. I am up to my neck in Java Frown
And SILL get the security warnings. I can bypass them for a time (click ALLOW, etc) but after awhile I will get a strict warning with no way to continue, no workaround, until I download Java yet AGAIN. Dazed and confused is the norm around here...
Hi Community,

We have since looked further into why Java is now displaying the "“Allow access to the following application from this web site?” each time the uploader is loaded since the Version 7 Update 45 release and it appears that is occurring due to an issue with that update which Oracle (developer of Java) is working to correct with an upcoming update.

I have not been able to find any details on when the next update to Java will be available, but we are hopeful that this will no longer be an issue once Java is able to release an update to address the cause of this behavior.

As I have mentioned previously, if you any of you continue to encounter difficulties which are preventing you from uploading images successfully, please contact our Customer Support team directly from under the “Help” tab.

-Mike
I have had a support case filed now for several days and am told the engineers are working on it. I have been using IE to upload but now that is not working either, still the little red error message. This is really costing me time and money. I just now found this thread and before today, thought it was just me. I spent hours trying to "fix" my Java. AUCTIVA PLEASE BRING BACK THE OLD UPLOADER FOR US TO USE.
Hi tita,

I was able to locate the support case you filed on this subject and, which the details of your report have been forwarded to our technical team for further investigation, we do not believe the errors you are receiving are a result of a technical error that can be corrected from our side of things at this point.

Instead, it appears there is something on your computer that is blocking the Java plugin from running and we hope to be able to help you resolve the issue by determining what that may be, although it will likely involve some additional troubleshooting.

If you search for the specific error message you are receiving on Google, you will be able to find a variety of posts by others who have encountered the same error when using Java based applications.

The previous version of the Auctiva Uploader can actually sill be accessed by entering http://www.auctiva.com/Aurigma/AurigmaUI.aspx in the “Address” bar of your browser while logged into your account, but it also uses Java so you may not be able to use it due to the same issue.

-Mike
Thought I would post this. At the suggestion of Auctiva Support, I checked into my firewalls and was able to solve this problem. It wasn't the windows firewall. The problem was caused by my antivirus AVAST. When I turn off the "web protect" the Auctiva uploader is working fine. So I suggest you try this if you are having problems. BTW, I have always found excellent support here at Auctiva; they usually reply right away and are very helpful to me (I'm not the most computer literate person either....)

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