This is what I sent to help support. Soliciting advise from all. Have to find a way to correct the time issues.
Please help me with these problems:
1. Old problem existing since installation of new editor - When I create similar, it takes 17 seconds to open listing. It then takes another 11 seconds to open “Full Size Editor” so I can begin to change the description. This is the only place I have found to edit the description so that it can be saved correctly. It went lickety split before the installation of the new editor. #1 is long standing and I was hoping the server change would eliminate it, but it has not. Time is critical for those of us with stores. I am barely able to keep up using Auctiva. I do want to continue but I also need to expand.
2. New problem since server move: When I create similar, it will sometimes not let me go to “Full size editor” . You can go to “text” but not back to “Full size editor” In this same mode, it will let me remove current pic, but will not allow me to go to browse to pick a new one. If I go to the bottom and click on save, it will allow me to edit the same one and will work on the second try. This scenario happens every other time and I am only successful at creating similar every other try. I’m sure this problem is just something that needs tweaking.
Please let me know if I haven’t been clear. Cache cleared late last night.
Please advise as soon as is possible with direct answers.
Thanks for your time