I was not aware that Auctiva has TWO default files where my photos are stored. When I upload my photos they are sent to the folder called "No Folder". From there, I move them to the sub categories that I have built to file away for future use. "No Folder" should therefore be empty of images.
But that has not been happening. In my list of categories it reads "show images in" :
and then my subcategories are listed.
By sheer accident I clicked on the line ------- the other day, and a huge file opened. Inside was every single photo I have ever uploaded to Auctiva over the past years! I immediately contacted support who told me it was a "default" file.
I have been charged double or triple fees every month for photo hosting pictures that I had deleted years ago. Are other users aware of this? I have contact four people I know use Auctiva and none of them knew that ----- was a default folder. We all thought it was a page break and have never opened it until now.
Our hosting fees are always over as a result of this. Is someone able to please give me an explanation?