Package Dimension/ Weight Error

smorris20Member

Every time I enter the weight of my package, it tells me "Ounces Invalid", when they are the actual weight of the package. An Example of two I've tried entering: 7.4 in the ounces section and 12.3 in the ounces section. Both are ounces. It works if I put it at a whole number, but then either the person will be paying too much or too little for shipping. Must it be an actual whole number? If so, how's that right?

It also does this for the dimension for example the measurement of my package is 14.5 x 19 x2 and I receive an error

9/2/135:43 PM

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lifeislikeMember

You have to round up the number to a whole number. (not down). It's right because the carrier says so. LOL!

It's always been that way as far as I know.

9/3/133:00 AM

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edneffMember

Hi
a
re you sure however you ship needs top know the tenths of an ounce. For example the USPS only uses ounces not fractions of ounces

9/3/136:37 AM

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