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List on Ebay, download 1st free photo from your own computer. The previously downloaded photos to Auctiva can then be added to your listing. In Auctiva go to ACTIVE LISTING, ADD PHOTOS. This way you'll have at least one photo that shows.
Something is terribly wrong. Most of my older listings renewed on eBay do have previously added photos from Auctiva. I'm forced to preview all my listings, to see which ones don't show enlarged photos anymore. I can't list, it takes forever to check all the listings and make corrections. Buyers just move on, they don't bother to notify sellers that the photos are missing.
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Hi hoppyeshopper,

There have been a number of users that have noticed images disappear from their listings because we recently turned back on our service that permanently deletes images that have been marked as deleted after having suspended it since the beginning of June to give users who had not signed up for a plan yet some additional time to select a plan and be able to restore their images.

The main point of confusion in most cases we have seen is that it was not understood that our image deletion wizard and the other tools on the Manage Images page that indicate which images are being used in active listings will only recognize the association between an image and a listing if the listing was a direct post or relist done through Auctiva.

If an item was originally posted through Auctiva and then posted again through the eBay Unsold Items page after it came to a close using the "relist" or "sell similar" option, our system would no longer be able to tell the images in that listings are being used in an active listing.

It sounds you have already figured out how to add new copies of the images to those listings. However, if you need any further assistance with this, feel free to contact our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike
Hi Mike D for the explanation. But yesterday I had a case where my logo, which was stored in my folder on Auctiva, had disappeared. I only found that out when I went to manage my store on eBay and noticed that my logo picture was gone from all my end of auction memo, invoice and about me page on Ebay. I have never deleted it before, why would I? I had to upload the logo to Auctiva AGAIN. But I found the other way to keep my logo active (on Ebay, I loaded it from my own computer)so I'm not using Auctiva image for that. Also yesterday my avatar photo was gone from the community boards, it showed as PICTURE OF HOPPYESHOPPER words in place of it. I uploaded it again, and hopefully it'll show back where it belongs.
p.s. it does now Smile

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