Problems with Sellathon

It's been down for at least two days that I know of.

I can't get into the sellathon forums to see if there is any information about what is going on.

It's happening way too often lately, not sure exactly what it is I am paying for, not happy, not happy at all.

Megan.

Agreed, down for at least 48 hours. What are we paying for?

....Norm

Thank goodness I checked here, I was wondering if I had hit the wrong buttons again!
Wonder if they will update to let us know when it will be back up?

It's been offline since Friday noon (noon Eastern USA).

I miss it!

Seems like about every other weekend it goes down, I sure hope they are doing some serious maintenance on the servers and database this weekend to fix these problems!

Now it has been down for at least 78 hours. This is quite excessive. I understand that it is a Holiday weekend, but it went down Friday morning Eastern time. What did they do on Friday? I wonder if they will give us a a refund since it hasn't been working for over 3 days??

if it makes you guys feel better, the free counters aren't working either... i had to go through and put an ebay counter on every listing I've done in the past 72 hours.

I'll bet they don't even know that it's down.

....Norm

Here it is 2 1/2 days later, and it STILL isn't working. Hello! Can anyone from Auctiva comment on this?

Hi Community,

Thanks for helping to bring this issue to our attention. Our technical team actually has been aware of this problem since it began and we are currently working to restore the Sellathon services as soon as possible.

While I cannot provide a specific ETA as to when this problem may be resolved at present, I will be posting further updates on this situation to the following thread when additional information becomes available: https://community.auctiva.com/eve/forums/a/tpc/f/1081020411/m/5471098792

We apologize for any inconveniences this issue may be causing and we appreciate your patience as we deal with this difficult situation.

-Mike

I just received this after sending their support a message asking for an ETA:

I apologize for this inconvenience, unfortunately Sellathon and ViewTracker have suffered a major database failure this past Friday that is causing the inability to access ViewTracker, the community forums and properly display counters in listings or the Sellathon gallery link below the counters. Our engineers have been working to resolve this outage over the past few days but unfortunately they have encountered some set backs and have not been able to restore the site functionality just yet. When I receive any further updates on the progress of restoring the site, I will reply back to your support case.

In the meantime please accept mine and Sellathon’s apology, and know that we are working very hard to not only restore Sellathon and ViewTracker, but your faith in us as well!

Sincerely,
Sellathon Support

The latest update from Sellathon:


Hello,

After working very hard for the past few days, our engineers have been able to restore the site functionality once again, and you should all be able to access your ViewTracker accounts and the community forums once again. Also, the counters and Sellathon gallery link that displays beneath the counters should be functioning within your active listings as well!

You can read more information about this latest outage and our plans for eliminating this issue within the following thread in the community forums:
http://forum.sellathon.com/viewtopic.php?t=1687

If anyone requires any further assistance with their ViewTracker accounts, subscriptions, or creation of a ViewTracker account, please let me know and I will be happy to assist you further.

Once again, I apologize for any and all inconvenience this has caused.

Sincerely,
Auctiva Support