Procedures for use of various galleries without automatic insert by Auctiva?

Hi Rob,

In order to prevent the Auctiva scrolling gallery from being added to your listings, you just need to click the "Account Settings" link in the "My Account" tab within your account, select "No" from the drop-down menu next to "Append Auctiva Scrolling Gallery to my listings", and click the "Update Account Preferences" button below.

Regardless of whether the automatic insert setting is turned on or off, you can obtain the scrolling gallery HTML for any of the various scrolling gallery versions by choosing the desired version from the "Edit Scrolling Gallery" section of your account and then clicking the "Scrolling Gallery HTML" link under the "Store" tab.

If you have any additional questions or concerns, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi Mike,

Here's the problem specifically:

I have selected "No" from the drop-down menu next to "Append Auctiva Scrolling Gallery to my listings", and saved that setting. After having done so, I click on the Store tab, then on Scrolling Gallery. In the top area of that page a message appears:

Error
Your store window is currently DISABLED! You
will be unable to save changes on this page
until you re-enable your store window in your
account preferences.

As the message states, down at the bottom of the page the Save button is disabled. I can not save any changes I make to the gallery type, colors, etc.

In turn, what is saved from that page determines what HTML is available when I click on the Store tab and the Scrolling Gallery HTML link in that page.

In effect, I am unable to get HTML code for any other type of gallery I may want to use without having turned on automatic insertions.

My fear is however briefly I need to turn on automatic insertions to quickly change the gallery type then go back and turn it off again may be long enough for Auctiva to have gone ahead and make insertions.

I hope you can help.

Thanks,

Rob

Hi Rob,

Thanks for the clarification. I did not realize that it was not possible to save the settings in the "Edit Scrolling Gallery" section when the automatic insertion feature is disabled. I'll bring that up with our development team and see if that is something we may be able to change with a future site update.

I'll send you an email shortly and, if you reply to that email with the different scrolling gallery styles you are looking to use, I'll hook you up with the HTML code you would need to use to create each of those scrolling gallery styles without enabling the auto-append setting in your account. As long as you don't need to get into the colors, it shouldn't be too hard to communicate.

If you have any additional questions or concerns regarding your Auctiva account, please contact our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Mike helped me figure it out. Here are the steps necessary:

1. On eBay visit My eBay:
- My Account
- Site Preferences
- Third-party authorizations

Revoke the authorization for Auctiva.
(Apply)

On Auctiva:

2. Click the MY ACCOUNT tab:
- click Settings underneath the tab
- click Account Settings in the page

set Append Auctiva Scrolling Gallery to my listings: Yes

Scroll down and click Update Account Preferences

3. Click on the STORE tab
- click on Scrolling Gallery under that tab

Change the gallery however desired and Save using the Save button at the bottom of the page.

4. Click on the STORE tab
- click on Scrolling Gallery HTML link in the page

Copy the HTML from that page.

Repeat steps 3 and 4 for however many different versions of the gallery HTML desired.

5. Click the MY ACCOUNT tab:
- click Settings underneath the tab
- click Account Settings in the page

set Append Auctiva Scrolling Gallery to my listings: No

Scroll down and click Update Account Preferences

6. Click MY ACCOUNT tab
- click on the eBay Settings link in the page

Set a new token

Done! (finally)

This procedure works because Auctiva can not alter item descriptions on eBay without having a valid token in place.

Hope this helps others!

Rob

Wow!

I have been having some of these issues, though I didn't have to do the whole revoke token / re-enable thing on Ebay. I already had my gallery set up the way I wanted it (colours, style etc). All I was trying to do was change the position of the scroller so it was in the middle of my text.

The issue I had with this is that the code provided doesn't work - it produced a very pretty pattern but no images.

I got around this by cutting & pasting the html directly from a listing that was working and inserting that into my template.

At first that didn't work either - then I saw this thread and selected "No" from the drop-down menu next to "Append Auctiva Scrolling Gallery to my listings" - all good now :-D