Scrolling Gallery not showing in both listings

Hi.
If you want the gallery in all your listings, check to be sure the option is turned on.

To fix this one, you'll need to revise your listing and add the HTML for the gallery. I wouldn't advise this unless you're comfortable with it.

If you are, you can find the code from your other listing and paste it into this one.
Even if you end it and relist, I believe you'll need to add the code but could be wrong about that. I wouldn't end it myself but that's just me. Of course use your own judgement.

I have it checked to show up in all listings. I thought about trying to paste the code, but then when I saw the page in HTML format, I couldn't tell where the code began--- I'm new at this and just learned how to add photos. Thanks for responding though; I'm like you, I don't want to cancel it and relist it; worried about the fees and such. Guess I'll just have to live without it on this one.

Hi mommy21101,

The only reason I can think of that the scrolling gallery would not be appended to one of your listings is if that listing already contains the <!--ASW--> tags that mark the beginning and end of the scrolling gallery HTML. The presence of one of these tags would prevent our system from appending the scrolling gallery because it would think the listing already contained it.

In any event, if you are still seeking help with this issue, I recommend contacting our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

Thanks Mike,

I did contact support, because I had a few more things to list this weekend and wanted to be sure they had the gallery on them.
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As you suspected, I had somehow deleted part of the code... not quite sure how, but in any case, it has been resolved.

Thank you again,
~Christy