Looks like the whole sellathon site has gone 404. Tap tap, hopefully someone at sellathon can hear this!
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I checked your 2 most recent support tickets dating back to August and all 5 replies were answered the same day. One reply was done late on a Sunday evening and we replied first thing in the morning. And there was an internal reply on one from 11am about your refund.quote:and days without even a response to support tickets.
Sellathon was in a pretty sad state when we took over. It would likely have gone out of business. We injected the cash and man power needed to get it running, and to grow the # of counters it handles by more than 20x.quote:Mr. Yaeger, it might actually become profit-making once
When we bought Sellathon the counters were not working a high % of the time, and the database was choking. We fixed that. Over time the number of counters grew by 20x. The Sellathon we bought would not have functioned with 1.1x. It was that bad. Sellathon's original technology was not up to the task. We immediately upgraded the database and spent around $50k on servers to keep it working back then.quote:For when Auctiva bought Sellathon, the product worked. Now, it doesn't work.
Please provide me a support case id # and I'll look into this.quote:When Auctiva bought Sellathon, support was transparent, non-defensive and responsive. Now, well, let's just say it's not.
Have you filed a support case?quote:
Then, I revised item 250296434018 to remove the V3 code and replace it with the V4 code in one revision. The KickItBack counter in that listing is incrementing as well, but its views are not being tracked anywhere on the V4 site.
This is simply not true. I've logged into the support system every day this week and I see all the cases coming in are being answered.quote:Customer service is now nonexistent..Nothing is posted about current problems and DAYS pass while we all wait in the dark..
Not every counter customer is a Sellthon user.quote:
You have 20x more customers
quote:This is simply not true. I've logged into the support system every day this week and I see all the cases coming in are being answered.
quote:why do we have to come here to get a response, instead of the Sellathon forum?
eBay came to us in May telling us their new view item page domain split/description in an iframe was not working with our counters. We came to learn that these changes they had already implemented on eBay Motors and were testing in around 1-10% of listings essentially made the Sellathon service useless as it blocked pretty much every piece of data, except for the # of hits.quote:you knew all along that you were stripping out many of the features in the previous product.
Not really. The intent was to rewrite the site and to include the features from the old site. However we were under time constraints given eBay's launch of the new description page which was to break Sellathon completely. We needed to put in as many features as quickly as we could. We needed to choose which to include at first and which not to. Which could be done quickly, and which would take more time.quote:creating new programs or apps without asking for customer / user input is kinda stupid
Yes. At least about the many things eBay was doing that shaped our decision making about how and what we did for the new Sellathon site.quote:
oh.. or do you know more than the people that have been using the product for 4 or 5 years?
That would be me, and only me, and yes I do know.quote:
I certainly hope the investors and/or stockholders know how much time, energy, and money has been wasted on this..