Server Error Since Last Night!

I am having the same trouble... haven't been able to list for last two days. I really need to get things listed.... this is not good!

Anyone else having problems accessing their SAVED LISTINGS folder in order to create SIMILAR listings? Grrrrrrrrr

I have been trying for the past 2 or 3 days to post listings and cannot get through. Auctiva has in the past posted alerts but this time there is nothing. I am beginning to wonder if Auctiva has gone under.

Just to bring things up to date. i went to customer support who suggested I clear my cookies etc. I have now done this but it has made no difference. From the tone of their reply it does not appear that customer support realises that many users are having the same problem. I have told them that I am not alone in this.

I do believe they know it is on their end. I went through many of support helps suggestions to resolve on my end. I even installed a different browser on all my computers. I finally closed the case after spending hours tweaking my computer as they said and wrote that it was not a problem on my end. They replied that I was right. ??? Why no announcement? Maybe because they are not near fixing it. It seems like some people may be able to list on Auctiva because the message boards are not flooded like normal?

quote:

Originally posted by vincentferrari:
I do believe they know it is on their end. I went through many of support helps suggestions to resolve on my end. I even installed a different browser on all my computers. I finally closed the case after spending hours tweaking my computer as they said and wrote that it was not a problem on my end. They replied that I was right. ??? Why no announcement? Maybe because they are not near fixing it. It seems like some people may be able to list on Auctiva because the message boards are not flooded like normal?

Customer Posted Monday, 12/11/2006 5:44:06 PM
I believe tech support cannot resolve this issue because it is an Auctiva issue.

Posted Monday, 12/11/2006 5:43:30 PMHello,

This is correct! The error is on our end. We are having intermittent database issues which we are in the process of resolving. We are grateful for your patience. You will have full use of the site as soon as possible.

Auctiva support

I am having the same problem, and customer support told me to clear my cookies also. The last time this happened, clearing my cookies did not help. It took technical support to fix it. So I guess, we'll have to wait until they are ready.

I hope this may help. I have always used Firefox for listings. But after the current problems I have tried again using IE and I got through straight away. Customer support have now advised me to use IE for the time being.

I will try that. It is funny. I was using IE and yesterday they told me to try Firefox, so I switched & it did not help.

I was able to open saved listings f/ IE but no uploading of pictures.
I am sure it will be working sometime. Back to turbo lister for now. Yuck

Hi Community,

While the maintenance we conducted during the latter portion of last week has solved this problem for most of our users, we are aware that some of our users are still receiving an error messages when trying to access their saved listings, or using the "Select an Image" buttons on the Auctiva lister page.

We will be implementing some further optimizations that should correct this problem for those who are still experiencing it later today. Some of these optimization measures will be implemnented within the next hour or so, and others will continue to be implented later in the day. If these potential fixes do not solve this problem for all of our users, we will be conducting a site update either late tonight or early tomorrow morning, to make a change that should then solve the problem at hand.

We apologize for the inconvenience this issue has caused. Everyone's patience with this matter has been greatly appreciated.

-Mike

Nothing like messing with the system everyday during the busiest time of year!

Way to go guys!!!!

WHAT IS GOING ON WITH THE INTERNET TODAY?

I can't ship my packages because there are problems with eBay and PayPal, so I decided to do some listing instead. Auctiva was working just fine from about 2-3:30 PST, then it started with intermitent problems from about 3:30-4:00 PST, and now all I get is the following no matter what I do:

Server Application Unavailable
The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request.

Administrator Note: An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur.


AUCTIVA - WHAT IS REALLY GOING ON? WHY SO MANY PROBLEMS IN THE PAST WEEK OR TWO AFTER A COUPLE OF PROBLEM-FREE WEEKS? WE NEED ANSWERS AND FIXES!!!

Thanks for all you hard work!
-Tony

Trying BOTH Firefox & IE both with cleared cache, can't get on! Need to work! Major bummer!

Hi Community,

I appreciate you bringing this to our attention. The "Server Error in Application" message that some of you are reporting receiving is related to a different issue than the one my last post to this thread pertains to. This particular issue has been reported to our engineering department and will be resolved as soon as possible.

Thank you for understanding.

-Mike