Site Down 9/26 6:00am - 8:30am PDT New Features Release

To help the update complete as quickly as possible, I would recommend not creating, editing or posting listings for the next few minutes.

Hi everyone, it's 11:12am in So. California and listing is still down...I can upload pics and
change profile only...
Later,
edward

I can't get images to load with Firefox. In IE all SEEMS to work okay (if slow) BUT I cannot SAVE, SCHEDULE OR POST a listing. Get an error & have to start all over from scratch. If you can't SAVE, SCHEDULE OR POST, what's the point of having the site up at all? It's an exercise in frustration. I'd rather have the site down altogether than to have to keep trying every 1/2 hour to see if it's working... and finding out that it's not.

Kevin,

I'm sorry you are being bombarded with questions, but I was wondering if it would be at all possible to actually take the site down to help the update process? I'm sure 95% of users right now will just continue trying to edit listings and further slow the servers and database. Since the site is unusable right now, wouldn't it make sense to just take it down and push the fix?

Cant log in!

My buyers are complaining they can't pay me because of Auctiva system errors!! Hope this is resolved soon!!

Agree bad timing with final week of Ebay's promo on listing...but oh well, life goes on.

I agree andrea. I'm thinking about the options I have right now and one option is to completely bring the site down and run our update while we're offline.

This was a human error on our part. This update should have been run before we came back online this morning. However it was missed and we elected to run it while the site was up and running, which has caused major site slowness issues.

On another note, we have found the remaining issue with the tax table API error. This fix will be going out shortly. I'm hoping that once there are less errors in the scheduling process the update mentioned above will be able to complete.

In no way should our site still be down right now, especially due to the increase in volume due to the season and ebay listing discounts. We are doing everything we can to get back to a stable state.

-Kevin

havent been able to log i n for an hour

I think it would be best if you shut it down. That way instead of q&a your time would be best spent on the problem. People will be mad eather way.
Thanks for trying

I can look at my saved listing in their folders with thumbnails. However, when I attempt to edit a saved listing, I get a "create a new listing" page. In other words, all of the information from the saved listing is blank and there are no photos. Hopefully, this will be addressed soon?

how long will the listings be down???? i'm trying to do listings B/C of ebays SALE and can't even get started!!!! AHHH

i love auctiva - but WHY would you do this on a wednesday morning during the week when everyone needs it??

Can i scheldue a listins to reaccure on a regular basis? I want to list my frequently auctions to automatically relist every week..

I'm not able to access my saved listings, so I'm going to take a break for awhile.

I'll be uploading them tonight -- assuming everything's back to normal.

Until then I'm going to get out of here and let them work. Might be good advice to everyone. No use paddling upstream in the rapids when there's smoother waters ahead. A few words of wisdom worth about 1 cent after inflation.

New to Auctiva since yesterday and OH MY! Did three last night and now can not even get to the listings. When will this be fixed? Thank you

It's now 1:49pm CST here in Texas...anyword yet on when things will work again? Anybody?

Won't go into technical details, but we're reverting the update that was slowing the site down. Will post when I have more info.

Agreed, at the end of Ebay's free listings, very bummed. And in daytime hours, very bummed about that ... should have been done between 3am and 6am. Posted two listing, never showed up, checked scheduled - both listings are there saying there were errors regarding TAX ... Can not access either listing now AND at the end of posting system stated listings were posted successfully. How do I get to these listings? I put alot of work into them ??????

B

quote:

Originally posted by Auctiva Kevin K.:
Won't go into technical details, but we're reverting the update that was slowing the site down. Will post when I have more info.

Thanks, Kevin. I love the site and am grateful for all you guys do. You rock! But, see post #2 on p. 1, right after your original post.

I posted that message about the poor timing hoping someone would see it and hold off on the release...so we can take advantage of the rest of eBay's listing sale.

Here's hoping for the best!

We're done with the update.

Seeing if things come back to normal now.

Hello Kevin & Cara,
first & foremost thank you for the new features
3 CHEERS YOU ARE A GREAT WEBSITE !!

here in PA at 3:04p still having a problem cant get in to do any listings or relist a saved listing

Kevin, I cant log in and am I the only one who cant get sellers details to work in Profiles? HELP! I keep asking but no one has said anything about that. They are all talking about tax.
Lisa

I cant even get logged in!
Lisa

We really appreciate all the new things you do and the fabulous customer support. BUT can you explain why you would schedule a change such as this at the most crucial time for us to get our listings in before the end of the month. It seems that there is some limited thinking on your timing. Any changes should take into consideration things that are going on outside of Auctiva. Since eBay is one of your larger customer bases, it seems that when you have your meetings and discussions on when and how to do changes you would look at the bigger picture.
Although the changes will be great and very much appreciated someone missed it on the timing of doing this.
We know that change will create some small glitches but it is now almost 4 hours after your determined time of finishing up. For us on the West coast at least we are 3 hours behind the East coast, but still for so many who use eBay as a full time income, I am not sure all factors were taken into consideration when making this decision. I know that we don't have all the knowledge here about how these things work, but really at "THIS TIME??????
Just some thoughts for the future. Hey do you want to hire me to help you look ahead at at the scenarios :0). LOL
Blessings
Sherry

I know this usually sounds like a generic solution that never works, but it's possible that due to the downtime we've had over the morning, your browser has "cached" the auctiva.com site as being down.

For those that can't log in, I would suggest clearing your browser cache and then retry. Let me know if this resolves the problem.

The sellers details problem may actually be a caching issue as well. There are javascript files on that page that your browser may have an older version of because of a bug on that page that doesn't specify that we need to expire the cache when we do a release.

Let me know if you need info on how to clear your browser cache.

-Kevin

I guess we are the BETA testers today.

WOW nothing is working right but these forums! I guess they never made any changes here LOL!!

Let hope they get it fixed soon, or some of us will be leaving. (Again)
Hate to lose $$ by not being able to post listings

Many of my images are still not displaying.

Also, when I try to edit a saved listing, it is still giving me a blank new listing page.

Also (excluding the forums) -- everything is still VERY slow.

If the update is complete are these issues from something else???

Kevin, I am a novice but this is what I would suggest:

1. Back off the update until next week.

2. Have the conversation between Ebay and Auctiva,and get them to agree to extend the free postings until 10/1/07 for the Auctiva users. This would create incredible goodwill for both Ebay and Auctiva.

Ken
kkthomas@optonline.net

Kevin,
Cleared browser cache in Firefox... I am able to get to my saved listings. Opening a listing errors out with the normal "An error has occurred during the processing of your request. Please try again or file a support case if this problem continues." Site slowness is obviously still there.
Thanks,
Mike

Ohh....and now the new listing page is not displaying at all -- I just get an error message.

I know this wasn't planned and that these things take time -- but, it's after 2pm(!!). When should I try again? 3?? 4??

Not a Java problem, page is soooo slow nothing will load I just get error message.
Lisa

quote:

Originally posted by ybs:
Kevin,
Cleared browser cache in Firefox... I am able to get to my saved listings. Opening a listing errors out with the normal "An error has occurred during the processing of your request. Please try again or file a support case if this problem continues." Site slowness is obviously still there.
Thanks,
Mike

Yes, this is my experience as well.

Man o man I thought it was me! I'm gonna chill for a while and try later. I've uploaded all the images, but can't save a listing. I don't have any new problems not already mentioned here, so I'll wait. I might try to check out the consignment feature if I can.

I cannot seem to be able to work in saved listings. If I attempt to move an ad from one place to another, I continue to get an error stating to go to the Community for update.

We stopped attempting to create ads at this point, but did want to let you know about this particular area in case you were unaware of a possible glitch.
Thanks!

I cleared cache...re-booted.

I have all of the problems mentioned above.
I can get to my Saved Listings but if I want to move it to another folder it times out.
If I try to Create Similiar it also times out.

NOW...I am timed out!

I shall go away again and come back later but I hope it won't have to be too much later!

In response to the timing of our release...

There is never a time we can do a release and make everyone happy. With customers in the UK, AU and US, we have users actively using our site 24/7.

That being said, there are definitely days and times that have less usage than others. We specifically do our weekly maintenance at one of the lowest traffic usage points of the week.

Right now, eBay activity is on a major upswing, as it is every year in the months preceding Christmas. We wanted to get this release out as early as we could this month to try and not interfere with the holiday posting rush, which is only going to increase over the next few weeks.

Many people will feel we should have waited 1 more week to wait for the listing discount period to be over. Looking at our statistical data, we felt that listing activity would remain about the same in the coming weeks, despite the discount being over. We then made the decision that the earlier date would be better to ensure that if we have to do any follow up releases to fix bugs they could be done as quickly as possible in this high volume listing season.

The decision on time of day was probably too optimistic on my part. Unfortunately, I needed to have all of my developers and support staff in the office today to make sure they could investigate issues as they arose. Given the size of our staff, I was not able to get enough people into the office in the middle of the night and had to set the release time to start at 6am Pacific time. Ideally, I would have liked to have started at 3 or 4am.

The site was targeted to be back up and running at 8:30am Pacific time and this actually was accomplished. What added an additional few hours of delays and site slowness was the mistake we made with a database update not being included during the scheduled downtime. We made an on the fly decision to run the update to fix errors on the website for certain users. In retrospect, it would have been better to not run that update until maintenance time (middle of night). Of course the users who were affected would probably think otherwise.

Anyway, I hope this gives you some perspective from our side of things. We do spend a lot of time planning out the best strategy for a release and sometimes have to live with the fact it will impact some users.

I apologize for any problems this has caused you today.

-Kevin

Still cannot Post, Schedule OR Save a Listing

I see that we can now schedule listings for the future from the closed listing page, but when I schedule them it does not mark those listings as scheduled. Is there going to eventually be something on this page today to mark the scheduled listings like on the new listing page so we can keep up with what we have scheduled and not have to go back and forth from page to page?

Also I know I had many listings on the closed listing page that were already relisted and had a link beside them that showed they were relisted. Where did this go? I don't want to have to search my eBay store through a thousand items to see if I have already relisted an item or not. Is this something that will be updated today so we know what listings we have relisted?

Kevin, you are right, there never is a "good time" -- but, at this point:

1. If the update is done, why are things still not working?

2. What is the estimated time when we will be able to use the site again?

cant schedule or post even a single listing, anyone else having same problem. its now 8.45pm UK time and this site has been down since 2.30pm this afternoon

jpetkew -- We're not sure why things are not running smooth right now. We're investigating this. We're not making any update changes to the database or website/services right now.

I don't have an estimated time for us to be back to normal. Will keep posting as I have more info from the developers working on this.