Why is there such a delay in moving sold items from the active listings to the closed section.
Makes it very difficult to keep track.
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Hello,
When an item sells, or a listing has ended, the listing should be moved from the Active Listings page to the Closed listing page within a few minutes of the event occurring.
If you're experiencing slowness in your account, please file a support case so we can take a closer look and see what's going on in your account. I appoligize for the inconvenience.
Sincerely,
Natasha
When an item sells, or a listing has ended, the listing should be moved from the Active Listings page to the Closed listing page within a few minutes of the event occurring.
If you're experiencing slowness in your account, please file a support case so we can take a closer look and see what's going on in your account. I appoligize for the inconvenience.
Sincerely,
Natasha
Ticket opened as I have about 17 or 18 already that have not moved.
This is not a solution, but a workaround and a waste of time for a paid service.
I understand your disappointment. AS informed in our earlier response, we subscribe to notifications from eBay to tell us when item ended/posted/sold and, when we get those, immediately the items should show as closed/ posted/sold in Auctiva right away.
However, sometimes it take a bit longer than expected. Hence, I have gone ahead and initiated the reconcile command to synchronize the status of your listings in your Auctiva account with eBay.
Please allow 4-6 hours for the process to complete. After this time frame, if you do not see the listings showing up in your Closed listings page, please let us know so that we can have a look into it.
We apologize for the inconvenience caused due to this.
Meanwhile, if you have any further queries or concerns, please feel free to reply back to us.
I understand your disappointment. AS informed in our earlier response, we subscribe to notifications from eBay to tell us when item ended/posted/sold and, when we get those, immediately the items should show as closed/ posted/sold in Auctiva right away.
However, sometimes it take a bit longer than expected. Hence, I have gone ahead and initiated the reconcile command to synchronize the status of your listings in your Auctiva account with eBay.
Please allow 4-6 hours for the process to complete. After this time frame, if you do not see the listings showing up in your Closed listings page, please let us know so that we can have a look into it.
We apologize for the inconvenience caused due to this.
Meanwhile, if you have any further queries or concerns, please feel free to reply back to us.