Hi Simon,
Thanks for giving Auctiva a try!
1)The “Estimate eBay Fees” tool on our site is designed to take into account the insertion fee discounts made available to eBay store subscribers, but it looks like it is not currently able to factor in the additional discounts that are given to Business Sellers such as yourself.
I updated your eBay store status in our system to see if that would resolve the problem and this tool is now estimating the eBay fees for regular fixed price listings as £0.20 as if you were a Basic Store subscriber, but I'll have to bring this up with our development team to see about adjusting this tool to handle Business Seller discounts appropriately.
Regardless of this particular issue with the "Estimate eBay Fees" tool on our site, you can still go ahead and post listings to eBay through Auctiva and you will be charged the correct amount by eBay based on your seller status. While this tool is intended to help estimate what your eBay fees will be, it does not actually impact how much eBay will charge you.
2) It is certainly possible to revise your existing eBay listings to include Auctiva templates and other design features without ending them, but doing so does effectively require recreating each listing from scratch using the Auctiva design tools and then applying those designs to the active listings using eBay's Revise your Item form, so it may not be as quick and easy as you may have hoped.
If you decide to review your existing active eBay listings in this manner, you should be able to do so via the following step by step process:
a) Recreate the listing in Auctiva and click "Save". Since you will only be revising the item description, it is only necessary to fill out the “Item Details” section of the lister page.
b) Once you have finished, click the "Save" button.
c) Return to your Saved Listings page and click the <HTML> icon next to the listing.
d) Highlight and copy the HTML that appears in the pop-up window.
e) Visit the item on eBay and click the “Revise your item” link.
f) Scroll down about 1/3 the page to the “Description” section and click the "HTML" tab on the editor.
g) Delete the HTML that is already there, paste the copied HTML in its place, and save your changes.
3) Yes, if you would like to promote certain items in your scrolling gallery, you can do so my mousing over the “Stores” tab, selecting the “Manage Items” option, and then marking those items as “Featured” on that page. As long as you do not have more than 16 items marked as “Featured” at any given time, all your featured items should show in the scrolling gallery.
Similarly, if there are items that you do not want to show up within your scrolling gallery for some reason, you can make that happen by marking those items as “Hidden” on your Manage Items page.
If you mark items as either “Featured” or “Hidden” in this section of your account, you should see the results in your scrolling gallery the next time that is refreshes, which it does automatically about every 2 to 4 hours.
4) It is not currently possible to make the “Click here to browse all our eBay items!” link in your scrolling gallery point to your eBay store page but, if you would prefer not to send users to your Auctiva Emporium, you could potentially remove that link from your scrolling gallery entirely.
If you would like to remove that link from your scrolling gallery, you will first want to mouse over the “Stores” tab within your account and select the “Customize” option under “Scrolling Gallery”. Then from the ensuing page, just click the “Text & Placement” tab, delete the content of the “Bottom Text” field and save your changes.
I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.
-Mike
