Skip to main content

quote:
Originally posted by dwangel:
It was a business decision that SD needed to make for the better of SD.


Here you have management acknowledging issues. Also the short time I have been here it is apparent that they know code to make changes to the program. It seems here they are using a stable network platform and software. I left SD long before the mention of price increase. Even if they were free I would have still left. Have others noticed how fast they can make changes to the program and let you know about it here. You might not agree with all the changes but they inform you.
quote:
Originally posted by hgmartin:
quote:
Originally posted by dwangel:
It was a business decision that SD needed to make for the better of SD.


Here you have management acknowledging issues. Also the short time I have been here it is apparent that they know code to make changes to the program. It seems here they are using a stable network platform and software. I left SD long before the mention of price increase. Even if they were free I would have still left. Have others noticed how fast they can make changes to the program and let you know about it here. You might not agree with all the changes but they inform you.

Ditto times Two!

<poof>
It's Saturday and Family Time!
Donna
quote:
Originally posted by dwangel:
I just want to say that I don't think anyone whould bare ill-feeling towards SD. It was a business decision that SD needed to make for the better of SD. Obviously it will not fit everyone, but I am 100% sure there will be people still using SD. There are people who are currently using services far more expensive than SD. One day, maybe Auctiva will add a fee, it's all normal. One just to make a better judgement for himself. To be honest, if every service charges $8.95, I am not sure what I will do. I might still be at SD. The law of competition says Auctiva is a better deal. So I am here. I will put a few listing up today from Auctiva to make my final decision. I still have one month credit left with SD.

One note, many people decide to stay with a particular service (any kind of serice) because it's comfortable to stay with something they know. It takes efforts to learn something new. It's a proven marketing strategy. However, AOL still loses millions of subs every quarter. So, there.


I don't feel $8.95 per month is too much to ask for a service that for the most part can be relied on to work consistently. And who also has real customer service. Believe me, I had no problem with the $8.95 increase. My issue is with the lack of reliability, lack of ungrades (like shipping) and zero customer service.

Poor, unreliable service with zero customer service is too high a price even if it's free! So, with regard to SpareDollar these are the reasons I left. I agree with you, leaving was a sound business decision. Nothing personal or emotional about it.

I am using SMP (eBay) for the moment. It is included with the feature store charge. Since I'm always home to launch anyway, it doesn't matter (at the moment) that it doesn't offer free scheduling. I have been waiting for Auctiva to tweak a few issues. One being the pictures and use of custom templates.

I joined Auctiva back in August and in two short months I have watched the Auctiva staff make a real leap in customer service. When I first signed up, it wasn't as good as it is now. Man, they have it down now! Good for them.

Also in two short months, Auctiva has gone from no custom templates to custom templates. The whole pictures (borders and more) issues are being settled and fine tuned. I mean, someone behind the scenes has to go into the coding and rewrite it to accomodate these changes. The cool thing is, they're doing it!

Hopefully, the lines of communication will remain open. Auctiva is going to grow and it most definately is going to be in the big leagues. It's just a matter of time.

I hope, Auctiva remains eager to please their customer base and keeps things running smoothly without becoming an over priced Andale or Vendio.

Hope springs eternal.
I left SD last week moved all my profiles here. Then decided to give it a try again there were more problems, you couldn't even find the site, it was shut down for almost a whole day. I said to myself "self it was a simple mistake I'll give them one more chance." They screwed that up yesterday and now you are going to have to kick me outta here to get me to leave. You'sr stuck with me. Frog
quote:
It was a business decision that SD needed to make for the better of SD.


There is no reason they can't keep a basic user service for $4.95. The people that use more can pay HIGHER monthly fees.

Tomas made the satement that if people left SD due to the fee raise, it was a good thing because it provided more space for others. He is glad to see us go and mentioned that he had estimated how many would leave due to the increase.
I am paraphrasing because I don't want to go back and copy and paste quotes.
I was not aware the comments SD made that they were glad to see people leave. As a business savy person myself, I would anticipate losing some customers in the event of a 81% fee increase. However,I would never announce I was glad to see people leave cause I wouldn't.

Whoever left at SD are loyal followers. The problem is for SD is not how many people have decided to stay, it's how many peole they are able to sign up in the future. They are now competing in a price tier that has a few other services competing with them. A seller who wants to use a listing service would most likely sign with Auctiva first, because Auctiva is in a market segment that SD was in (the free auction listing service part). That's how most of us signed with SD at the first place, right? Now SD has decided to leave this market segment and move into a differet tier (they better have the product to back it up though). Auctiva just stands out even more now. You will see. Loyalty has a price. If SD can not get more people to sign up, they have to keep raising rates to keep up with the profit margin. How many more will leave only time will tell.
quote:

After being a free beta tester since the beginning and then supporting him at $4.95 through all the bugs and growing pains, AND providing free advertising to bring HIM new business, he could at least throw us a bone - a return for OUR loyalty.



I was also in the beta at the beginning and then realized more BS. That along with some other things that I saw including a couple of things behind the scenes told me it was time to move on.
Hello Everyone!

One of the reasons I made this thread was so others that come here could see familiar faces and know that they're not alone in learning a new system.

I'm not being the best of hostess as I haven't been posting. Just know that I'm busy moving auctions over and I do see ya'll coming in to check in via email notification! I've also been busy trying to get my website up and running.

Glad to see everybody!
Off to life,
Donna
Hello fellow former SD members!! Glad to see that some of us found this site!! I just joined tonight, and so far it seems promising; anything should be better than the wonderful customer support that SpareDollar provided....which was NONE! When I received the email stating that they plan to raise the price, I was totally irate, but yet it was hilarious at the same time, because they said that they had to cover costs for upgrades, etc. to the site.......HA HA HA HA HA!!!!! If anyone believed that, they were not of this planet!!
I didn't even go back to SD since I got the email on 10/15; I was so mad....so I didn't see the HEARTFELT response that Tomas gave about him being glad that many of us would be leaving SD until I browsed through here tonight......guess Tomas wants to retire, because he certainly won't be working SD for much longer. Yes, he probably has bigger sellers than I am, of course, but my guess is that there are/were many many more small-time sellers supporting SD than high-volume sellers, however I'm sure they too, will also follow suit if they haven't started to do so already. Big or small time sellers, every dollar counts.
That was a HUGE slap in the face, if you ask me,...to LIE about why he is raising the price....and then to raise it as much as he did all at one time! What a jerk.
Well, again I'm glad to see that others have found this new avenue,and hopeful that other SD'ers will also migrate here, and I hope that this avenue will be traveled with little or no "pot-holes" and/or "construction with detours", LOL!

GOOD RIDDANCE TO BAD RUBBISH--SPARE DOLLAR!

Even if this site doesn't work out for me, I still will not look back..........
I can't get into the message boards at all. But I can sign in to my main SD account and view the images, etc. that I still have there. Which is good since I still have enough money toward my account (I paid a year in advance last November) that I should be good thru November. But I thought that fee I paid was supposed to INCLUDE access to the message boards??? And now I can't view them??? And I haven't even said anything bad about SD other than the fact that I wish they'd set up 2 tiers of service as I don't utilize all the features and can't justify their new price for the little amount of features/space I use. Hmph.
When I click on the message board a popup Windows network password box shows up.

Nice. Real nice. Nice group of people over there, huh? >Frown
Apparently cutting off access, for which we PAID, just because of spite. What else are we supposed to think?

Gee, what if I decided to try Auctiva, and then after a couple weeks - while my SD account is still active and paid for, mind you - decided no, this isn't for me. I like SD better even tho the price went up. And I wanted to stay with them? This little ploy sure isn't creating any warm-fuzzies about the site or the people involved. NOT a good PR stunt, if you ask me. Talk about burning your bridges.
Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×
Link copied to your clipboard.
×