SYSTEM IS SO SLOW and times out

It seems strange that this has only just been reported by a member yet it has been slow and 'hanging' all evening in UK. Have we come to expect service levels like this as 'normal'? I sincerely hope not because it is a BIG waste of time and re-typing.

Yep - same here!

Same here, painfully slow

I am having the same problem: VERY SLOW both with firefox and IE

Its just getting worse. It is literally more than a minute between screens if it gets to the next one before timing out.

After 4pm EST the system is virtually unusable. I have high speed internet and every other site works fine so it is definitely the Auctiva servers which simply must not be able to handle the heavy loads during prime time. This is very unfortunate and needs to be addressed immediately. This is particularly frustrating given that we are approaching the busy retail time of the year. If the servers cannot be expanded or tweeked to handle higher loads I would appreciate being informed so I can make other arrangements to post listings. Please address this ASAP Auctiva - thank you. When it works I think Auctiva is a great service!! I for one would be willing to pay for the service monthly if that would guarantee a high level of service. As it is now, it is unusable at given times.

Hi Community,

Thanks for letting us know about this. We have received a few reports of the system being slower than normal and I am seeing similar behavior on my end - although I haven't experienced any timeouts personally. I have reported this issue to our technical team and I'll let you know when I have additional information on the topic to share.

In the mean time, if you have any additional questions or concerns, please contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi Community,

Update - I just heard back from our technical team am pleased to report that some changes were made that should alleviate the site slowness reported on this thread for the most part. We are continuing to investigate this situation to determine what, if anything, else needs to be done to fully resolve this issue.

If you were experiencing this problem previously, please let us know whether you are still seeing this behavior by posting to this thread. This information will help us gauge the impact of the changes that were just made.

-Mike

Hi Community,

Update - We have noticed that the issue causing the site slowness discussed in this thread has resurfaced and our technical team is working to get the problem resolved as soon as possible. I'll post again to this thread when additional information becomes available.

-Mike

It can't be the old "clean or purge your cache" thing, can it... did that, still have issues. In fact, photo uploads stall in the midst of a new listing, more than any other single issue today and yesterday....

Just don't wait til Sunday to get your listings ready..... Sundays are murder. Good luck, everybody... Auctive still beats Turbo Lister.

same troubles here , a thought though if people would clean out thier closed sold, and delete pics of sold items its bound to help site work better

Hi Community,

Update - If you are experiencing the site slowness described in this thread, one thing that may help is logging out of your Auctiva account, closing all your browser windows, then opening a new browser window and logging in again. You may then be taken to a different server that is not being affected by this problem.

I will post further updates on this situation when additional information becomes available. Thanks for understanding!

-Mike

Hi Community,

Update - I just heard back from our technical team regarding this matter and am pleased to report that we have just implemented a solution to this problem that we anticipate will resolve this issue completely. If you continue to experience this behavior, please let us know by posting to this thread.

-Mike

Still happening for me. I might get one listing done if I hurry, but then it freezes again and I have to log of and log back in. Very frustrating!

quote:

Originally posted by itsjustme:
I tested my network connection and auctiva from two computers...it is so slow and keeps freezing.

Anyone else?

I suppose I should be happy, for awhile i thought it was only my system having the problem.

Auctiva is still very very slow and hangs for me still and it's been almost two days. It is taking on average three tries to get a listing to post, doing a little, saving hanging, rebooting, doing a little more saving hanging, rebooting - I sure hope this gets fixed soon!! Such a pain!

Hi Community,

Update - We are actually not experiencing the technical difficulties that were described in this thread throughout much of the day yesterday any longer, so I'm not sure what is causing the behavior that those of you that have posted to this thread are experiencing. I suspect the problems you are facing can be resolved through some troubleshooting though.

If you are still experiencing this problem, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

I have the fastest internet connection available and I still wait about 45 seconds for each page to change. Grrrrrrrr.......!

You've got some other problem then. Spyware probably.

Entering listings these past few days has been a nightmare. Slow to refresh, entries slow to enter, when I save I take a walk.

Tonight about 5:30pm mst it has become faster like it should be. Hope this ends the slow behavior.

Man, do you know how many listings I could have had done already if the site wasn't so darn SLOW this a.m.?? I'm tired of clearing cache/cookies, because that doesn't help, either. I got 2 listings done - could have had 7 or 8 if it would just act normal already!

I have gotten no listings done due to slowness, photos not uploading, counter not working. How frustrating this is. It is not my computer, everything else I do zings along, this is the only thing that I am having this problem with.

I get as far as signing in then it's nothing. Can't get any further. All is fine on any other site but this one.

Yes it seems to be crashing now.

Please file support tickets.

I'll do the same.

This is just my opinion, BUT, most people work on their listings on the weekends (when they're off work), so just perhaps it's too many users online at the same time? Also, MOST people upload their listings Sunday afternoons and evenings.... another bog down for the system??

Dunno, so I do mine all week, all hours, and try to be ready before Sunday crunch time (but I NEVER get it done in time!), and still I hit the gridlock. Just a thought...

I seem to be having better luck this morning using Firefox instead of IE. It's still slow but not as slow.

No better speed on Firefox. Systems and networks are supposed to be configured for peak traffic. I hope the upgrades are not just software related.

5.15pm in the UK and nothing is working properly. Other threads within 'read this first' talk about squabbles with other companies. WHY hasn't someone posted a warning on the front page?

Very frustrating as I have a pile of things to list.

Here is the response I got:

Hi,

I am sorry to know the problem that you are facing. It seems to be a browser issue at your end.

So, in order to assist you further, please let me know the browser that you are using.

Sincerely,
Auctiva Support.


Please file support tickets so they understand that the problem is not on my end.

Taking sooooooooooo long to create one auction - approx. 12 min. What gives??????

Wow Bob! 12 minutes!!! The fastest I can do a listing is just under a half hour. Today, I have yet to get a listing posted. 12 pictures took nearly 20 minutes to upload. Hangs so badly between pages that the system crashes - nothing posted in the past two hours - this is a lost day for me and it is Sunday no less.

Clearly, Auctiva's servers cannot handle peak times. Someone PLEASE address this ongoing (several years now) problem of system slowdowns. More than once over the last few years, I have had to stop using Auctiva because of the system being incredibly slow.

Speaking for myself, I would be happy to pay for premium service if I was guaranteed fast functioning 24/7 servers. Again, when it is working as it should, I am very grateful for the service that Auctiva provides. Why, can't you keep Auctiva free for infrequent users but add a paid premium service level for those of us that want to use Auctiva regularly and can justify the additional expense based on usability and efficiency. Thank you, Don

It is very slow for me as well. I have tried logging out and restarting the computer with no success.

System is running achingly slow. And it is not my browser or on my end in any way shape or form.

And always on a Sunday.

Slow here too.

SLOW here, too!

It just took me 10 minutes to change a scheduled listing from 10 to 7 days.

Every Sunday it's slow...every single Sunday. Today is so slow it has me terribly irritated with listings to get online and it will be impossible to do the 19 of them.

These last 3-4 days have been v-e-r-y slow during the daytime.

I run IE7 and Foxfire and a low tolerance for this slow issue.

And your templates all defaulting to center alignment all of a sudden have me very mad. No solution from support ticket I filed on this.

I'm tired of rebooting to log on to the same slow service.

Susie

I dont know what the heck is going on but I should have had 10 itmes listed and cant even get one listed. This is painfully slow. What is the problem? Unbelieveable. I am so choked right now and I dont get upset very easily but this is really ridiculous...Please cant someone fix thix soon ...I BEGGETH YOU! Maybe God is telling me to rest?

yes, very slow for me on two different computers on two different lines.

Everything else and all other web sites are super quick, but this one just hangs and hangs till I get frustrated and give up.

kendra