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Originally posted by Direct2UWholesale:
Suthrnjewl
Posted February 02, 2006 05:40 AM
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Alright...I'm finally going to throw my two cents in.

Very eloquently said...and an Excellent post.
I appreciate your research and suggestions.



My beef is with the sellers who start the item at a penny and sock it to the customer somewhere else... shipping & handling fee's.

True Dat!
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I would like to see buyers get honest postage fee's with NO padding of the cost's. Then the customer can look at the total cost of the item and decide if it's a good enough deal for them to want to bid. Instead they take a look at a cheap auction then see the outrageous fee's and 1/2 off them walk away from eBay completely.

I wish I could say they'll wake up and smell the java brewing..but they aren't. I've been with eBay <cough cough> since 97 using my hubsters ebay ID and well, it was a much better place to sell AND buy. More wild, wild, west mentality but you knew what you were getting. I don't think eBay will begin roping in the ones that are throwing the auction/bin curve off.
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Sellers should protect the eBay market place. We get the advantage of excellent advertising which we could not afford in private business. We need to protect our reputations and our customers. This is our store and no one will want to come in and shop if they think there getting ripped off by sneaky postage & handling scams. Professional sellers need to ban together and make this an honest market place. It's in our own best interests.

You're gonna have to find a whole LOTTA people who want to give up a whole LOTTA their time and sit reporting ebay avoidance over and over and over. This would have to be a very, VERY concerted effort on a very large scale.

For the record? I do agree with you...wholeheartedly.

Take care, Donna
I want to voice my 2 cents! Big Grin

I do feel that charging a shipping & handling fee, within reason, is 100% honest & 100% essential in keeping the profits where they belong... in your pocket.

Let's be realistic... we sell on eBay to make money. In my case, as much as I can maximize from each sale. I don't work to fatten eBay's pockets, though I help to do so. I work to provide my product as described & offer the best pre & post sale service that I can. That being said, a handling fee has to be charged in regards to the shipment. If I tack it onto my starting price, I don't feel that it actually is. My starting price, since I sell clothing, covers my time to find the items buyers want, spot cleaning, wrinkle removal for pics, pics, photo editing, site maintenance, emails, invoicing, buttons to replace, seams to sew, products I have to throw out because of problems, cost of item, cost of listing, cost of selling... that all goes into my start price.

Shipping & handling is anything POST sale. I charge handling to cover shipping supplies, ink for labels, tape for packages, boxes for large orders that can't go USPS, cost of the person who does the shipping, all items are checked for wrinkles & freshened up prior to shipping, delivery confirmation, time at post office, time to & from to the post office, gas & so on. All these cost are associated with the post sale work or handling of the item. I don't think I should have to pay out of my profits to mail an item. Nor should I pay eBay a percentage of my costs that wasn't related to the buying of the item or sale of it. I will pay them a fee based on those two things, but not the shipping expense.

If I want to save the handling fee Sears charges me for ordering a child's t-shirt, which only costs them about $1.20 to mail & they probably charge a set cost based on $ amount spent, I go to the store to buy it to save the fee. If someone has something I like on eBay, I am willing to pay for them to get it to me. I don't think they should eat that cost because I happen to live in another location & can't pick it up. I factor their shipping & handling in with price of the item & determine if the item is worth it. Any smart buyer knows this.

I have an opinion of sellers who bash their competition in their ads, and you probably won't like it. By bashing them, it seems to make you look like not so nice & honest of a person. I sold in real estate many years & the first thing my trainer taught me to do on a listing presentation is to NEVER down talk the man or woman going up against you for the job. 9 out of 10 people will not hire you based on the fact that it makes you look dishonest. If you have a good product, service & price, let those things speak volumes for you. Focus your energy on bettering your business, increasing your profits, giving good customer service & so on... stewing over what the competitor does that you think is dishonest, does nothing to further you along the path to successful business dealings. It HINDERS growth & tarnishes your business image nearly 100% of the time. Buyers must think the other seller is offering a product at a reasonable enough rate or they wouldn't be buying it. If they can't add up the total for themselves, well, then they deserve to be ripped. My point, who cares who is ripping as long as you are good with yourself. Let that scammer get his in good time. Chances are they don't have alot of repeat business & that too will put you under.

But, for those not charging a handling fee, fine. If you want to give away your money, that's your deal, but to say anyone who charges anything but the actual cost of shipping, is ripping people off, well that is just plain BS. Not unless it is blatant fee avoidance. Whole different issue.

I say the proof is in who can make it on eBay. I am not in this to break even or make others rich. I am like Donna in this. Once upon a time long ago, in a naive land far gone away, I too only charged actual shipping. Then I got knocked over the head by dwindling profits. I thought being knocked over the head was the reason for my being in the dark, but then I realized I was actually sitting in the dark. After paying eBay fees & absorbing all the costs associated with shipping people their widgets, unlike my competitors, there wasn't money left to pay my light bill. So, the power company decided I should be without. Only then was I forced to see the "light" and have done so ever since. I was actually losing money because the market dictates starting prices for items, not me & my expenses. If all my competitors are starting at $14.95 & $8 to ship, then my $18 & $4.50 for shipping isn't as appealing to buyers. The buyer expects to pay shipping & handling. They care about a lower, reasonable starting price. Especially if they search from lowest in price to highest. That means your buyer sees 50 like widgets before ever reaching yours. Not too wise & you will end up the way I did, broke & in need of seriously re-thinking my business plan (which has to be done on a regular basis according to the demands of the market. Sometimes monthly). Save yourself the trouble & follow the lead of those sellers who are doing well. They MUST be doing something right.

I feel the least bit guilty for charging handling fees to handle the shipment of peoples items. They must feel it is within reason, or I wouldn't have such a good repeat buyer business. Not to mention, hubby & I can both work from home selling used clothing on eBay. And make a good living while in our pjs, if we wish.
Dear Michelle~
I agree with you 100%! I too wasn't charging enough for shipping at first, and also listing my items for dirt cheap, and I sold a lot, but soon figured out, I was losing money, so I had to charge a handling fee also to cover for all those things you mentioned in your post. The buyer that doesn't sell stuff on eBay, really doesn't realize what's all involved in this, I think folks want garage sale prices, who doesn't, I don't really like paying shipping and handling when I buy stuff either, but hey, if I want it I have to pay it. My sales have gone down some since I've been charging more for shipping, but I heard one lady say, the folks that are under charging for their products & shipping charges too, will soon be out of business and the folks that have done there homework and figured out what they have to charge to cover all the cost of selling on eBay will be the folks that are there for the long haul and the other folks will be out of business if they do not take notice of the fact they are losing money by only charging .99 cents for an item and $1.00 to ship it, it looks good, but they probably won't be in business very long.
One other thing I like to mention, paypal charges you a fee on the total amount; selling price and the shipping price you charge, I think I'm correct? And I don't really think this is right, but if I want to use Paypal I have to pay it whether I like it or not? I'm not saying rip people off, but I figure what the actual cost is to ship the my item I've sold and I add the listing fee from eBay and the final selling fee and then what Paypal charges me, and I sell my products for a very fair price, and I also might mention I take a lot of time and great attention to packing these items with nice boxes and paper that I purchase myself, but if I didn't charge the extra for the eBay fees and such, I would have to pack it up and go out and work a real job, I would love to be able to give my stuff away, but it just really isn't the way to do business and I'm trying to establish a full time business!
I have also learned the hard way to not buy from sellers that do not list any shipping amount or shipping calculator; my son bought a computer monitor once, he won the bid for $15.00, the seller had nothing listed regarding shipping charges and when we received the invoice for the monitor the seller was charging $100.00 to ship the 15 inch monitor, I learned real quick to not shop with sellers that do not post their charges, I always state what I charge for shipping, so the buyer knows what they are paying and there is not surprises, at first I use to guess and have actually lost a lot of money, now I weigh everything and try to give a fair price.
Thanks my two cents for today...
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I have started adding at least one dollar to my shipping for a handling fee. When I started on Ebay, I used to recycle boxes from Walmart and beg for bubbles and peanuts. But now I package in new/clean boxes and pouches. It is part of the professional image that I wish to project. I purchase packaging, rent a post office box and I have to drive to the post office. All of these expenses have required me to tack on a handling fee. About once every 6 weeks I will offer my product with free shipping. It upsets my competition but it goes over well with my customers. My business is successful because of repeat customers and I do my best to keep them happy and feeling like they are dealing with a competent and honest business person. I don't feel guilty about the handling charge.
I don't think anybody has a problem with adding actual costs such as packing materials, tracking, etc to your s&h charges.

What drives me up a wall though is the people (and there are a lot of them) that will list an item at $0.99, and then charge $15-20(!) to ship something that actually costs about $3.00 to ship.

Although I'm not as concerned about EBay not getting as large of a fee for the listing (they're not in any danger of going out of business any time soon), I still find this to be a dishonest way of listing, and I refuse to shop with any of those sellers simply for ethics reasons.
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What drives me up a wall though is the people (and there are a lot of them) that will list an item at $0.99, and then charge $15-20(!) to ship something that actually costs about $3.00 to ship.

This is exactly what I was referring to when I started this discussion !

I don't have an issue with the sellers who charge a buck for shipping and handling, although for me it is overhead and included in the starting price of the auction.

The issue I have is with the wreckless sellers that start the auction @ $00.01 - $00.99 When you know darn good and well the wholesale price is way above $1.00. These sellers destroy the market! they put honest hard working people out of business. Then when they realize thier not making $ they dissappear. eBay's upcoming new tool ( Show it All) is going to put the sqaush on this practice. I personnaly can't wait. To those who practice this shady selling practice.... NOW WHAT
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What feature is this you are talking about? Can't you see on your search the start price & the shipping cost at this time? If common sense can't tell you that something that is only 99 cents has a shipping fee of $15, that you pay $15.99, something is wrong. Any buyer can figure that one out.

It's called buy it now. It is a tab to click that will show the customer all hidden costs.

I'm not going to respond to the rest of what you wrote. It appears to be an attempt to slam a person or make them feel stupid. I'm sure someone else will fill you in and being willing to share some examples of how unknowing buyers get ripped off all day long on this scam.
Why are you screaming & getting so rude with me? You do not know me. I was being civil in what I thought was an adult discussion. Stating my point, just as you have the right & have done. There is no reason to take anything personal. If you are so worked up over this discussion & feel justified, go right ahead. I still think it is wrong to diss the competitor in your ad. You should have a little confidence in the way you do business & let the scammers get what they deserve on their own.

I simply asked what the show it all feature is? I thought we had that in a search already. Maybe I am wrong. i have been wrong before.

I buy on eBay & am very aware of sellers who charge 99 cents for diamond earrings & charge $19 to ship it first class. But, I choose not to do business with those people because as a consumer & thinking person, I know better than to deal with shady people.

My point is, why do I care what the seller charges for fees ,processing & so on if I agree to the total price & terms clearly shown for me to read, then that is my issue. I don't charge hidden fees and if you don't & have a product worth buying at a price that is fair, why worry about the scammers? I don't see how a buyer is unknowing on eBay. If you can't read, you have no business buying on eBay. If you can read the terms eBay makes you agree to before bidding, you can read the ad & add the costs up & make a logical conclusion bases on the seller's terms, price, shipping & so on, you don't need to be on eBay. If you agree to those terms by bidding & not actually read the terms, you, my friend, would be what is called a sucker & have no business buying on eBay.

While I see the examples you show for your product, I can easily see that 1 cent plus $7.99 for shipping is $8 (one seller I see starting at 1 cent). Personally, I can't see a profit at that cost. They have paid for a gallery pic & buy it now. Maybe they like paying eBay & paypal fees. But,I can't find the hidden fees you refer to . Obviously, the shipping is a little higher than yours, but not much more since you charge $6.66. I would laugh at that seller & feel sorry for him, as he is actually loosing money! Don't be mad. He will go out of business soon enough.

I also see other sellers starting 2 to 3 times higher in price than you do & still getting bids with only $6 in shipping charges. I think the market can handle those prices as well. It comes down to good listing times, attractive listings, good customer service & so on.
Michelle many buyers / shoppers on eBay don't take the time to read thuroughly. Then they scream and hollar when they get ripped off. In turn they hate eBay and don't come back. That is just the tip of the iceberg.

I don't use the statement I posted in this discussion, but I use one that was suggested and it has resolved the issue I was having.

Once a discussion is posted the statements can't be removed. So what started out a few weeks ago has since been addressed and adjusted.

Show It All is a feature that the eBay leaders discussed in the last eBay Town Hall meeting. This is a huge serious issue for many sellers and buyers and it has eBay's attention. It is and does happen daily that a seller will use super small letters/ attempting to hide there $45.00 Whatever fee. There are lot's of honest sellers and that is not who we're referring to. This is a few bad apples that turn buyers off and the buyer is left with a real bad taste in there mouth and never shop eBay again, meanwhile the honest business people who sell that same product suffer a loss because the shopper who wanted is no longer shopping.

There are so many angles on this issue. I personaly feel the steps eBay is making will reduce the occurance of this type of transaction and allow the honest sellers to do what they are here for.... Make Money
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Originally posted by attire4less:
While I see the examples you show for your product, I can easily see that 1 cent plus $7.99 for shipping is $8 (one seller I see starting at 1 cent). Personally, I can't see a profit at that cost. They have paid for a gallery pic & buy it now. Maybe they like paying eBay & paypal fees. But,I can't find the hidden fees you refer to . Obviously, the shipping is a little higher than yours, but not much more since you charge $6.66. I would laugh at that seller & feel sorry for him, as he is actually loosing money! Don't be mad. He will go out of business soon enough.


I guess they figure that what they can't make up for in profit they will make it up in quantity. Roll Eyes

What I don't understand about the Show it All feature helping, is that right now when you do a search, the price and shipping price are shown in the results.

Is it going to show the actual cost plus the markup. For instance, I typically mark up my auctions by $4.50 on top of the calculated shipping because I typically ship items over 25 pounds. I do that to cover shipping supplies and any miscalculations. Will this feature show that I added $4.50 to the calculated shipping?
Starting price and shipping cost show on the search page. Hidden charges / fee's do not show. The customer has to go in and search up and down to see if and what the catch is.

There are honest sellers out there that have the auction show everything / all details clearly. The auction is as stated. Then then are those who don't... they hide, lie, cheat, and steal. The problem is bye the time the buyer fiqures it out they get mad and displace the anger in the wrong direction.

Bottom line every and anytime they think eBay they think over priced postage and handling rip off and they go to Wal-Mart or the Mall not eBay. That's when everyone looses. If all buyers knew this was an honest enviroment we would have more customers then we could handle. As it is buyers know how easy it is to get ripped off, over-charged on hidden fee's, spoofed, phissed, and scammed. I rarely shop on eBay for that exact reason.

eBay wants to clean that part of there reputation. If they can't or won't stop the sellers who do this then they will make it so the customer can see it all. Thus the feature name SHOW IT ALL !
I have tried to get a direct answer on Joe's ? While I'm waiting for more 411 from eBay here are some informative links....


the last eBay Town Hall
transcripthttp://pages.ebay.com/townhall/archives.html

Listen to eBay's last Town Hall

http://pics.ebay.com/aw/pics/commdev/TownHallTranscript

more information on eBay Express another Hot Topic at this paticular Town Hall
http://www.express.ebay.com/

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