thumbnails are not showing in ads posted within the past week.
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Hi itsjustme,
Thanks for helping to bring this to our attention. We have received a handful of reports of the behavior you have described through our support system and our engineering team is currently investigating the issue. I'm not sure when it will be resolved quite yet, but we'll get if fixed as soon as possible.
If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the "My Account" tab within your account and selecting the "File Support Case" option.
-Mike
Thanks for helping to bring this to our attention. We have received a handful of reports of the behavior you have described through our support system and our engineering team is currently investigating the issue. I'm not sure when it will be resolved quite yet, but we'll get if fixed as soon as possible.
If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the "My Account" tab within your account and selecting the "File Support Case" option.
-Mike
Thanks Mike.
Any update as to the fix?
Any update as to the fix?
Hi itsjustme,
Not yet. The problem is still being investigated.
-Mike
Not yet. The problem is still being investigated.
-Mike
Hello again,
I was just able to get an update on this issue this morning and we have been able to attribute the behavior to an issue with one of our updating services that was occurring between 8/1/10 and 8/3/10. That issue is no longer occurring so we expect the thumbnail images for future listings to be generated successfully.
We are still looking into whether there will be anything we can do to recreate the thumbnail images that did go missing do to this issue.
If you still have thumbnail images on your Closed Listings page that are missing and would like to see if they can be recreated, please contact our customer support team by mousing over the “My Account” tab and selecting the “File Support Case” option.
-Mike
I was just able to get an update on this issue this morning and we have been able to attribute the behavior to an issue with one of our updating services that was occurring between 8/1/10 and 8/3/10. That issue is no longer occurring so we expect the thumbnail images for future listings to be generated successfully.
We are still looking into whether there will be anything we can do to recreate the thumbnail images that did go missing do to this issue.
If you still have thumbnail images on your Closed Listings page that are missing and would like to see if they can be recreated, please contact our customer support team by mousing over the “My Account” tab and selecting the “File Support Case” option.
-Mike
Future listings were not impacted by the issues that occurred between the first and third, or thereabouts. I was asking when the missing thumbnails would be reloaded to the listings.
Hi itsjustme,
We are still looking into whether we will be able to restore the thumbnail images that were not generated due to this issue. The measures we have tried so far have not been successful and there is a possibility we will not be able to generate them.
We will be following up on any support cases we have on file about the issue once we have confirmed whether we will be able to do anything to generate those missing thumbnails.
-Mike
We are still looking into whether we will be able to restore the thumbnail images that were not generated due to this issue. The measures we have tried so far have not been successful and there is a possibility we will not be able to generate them.
We will be following up on any support cases we have on file about the issue once we have confirmed whether we will be able to do anything to generate those missing thumbnails.
-Mike
just a note to say this has never been fixed. its been a month now and the the thirty day adds are coming back...still no thumbnails
very disappointing.
very disappointing.
Hi itsjustme,
I'm sorry to hear of your disappointment, but that is to be expected because we were never able to get the thumbnails that were not generated due to this issue created as we had hoped. You may see more of your 30 day listings that were posted within that time frame show the same behavior over the next couple days as well.
However, the root cause of the problem was fixed so you should not see this behavior with any of your closed listings that were posted OUTSIDE the time period of 8/1/10 - 8/3/10.
If you see this behavior with any listings that were posted outside that time frame, please let us know by contacting our customer support team and we will look into that further.
-Mike
I'm sorry to hear of your disappointment, but that is to be expected because we were never able to get the thumbnails that were not generated due to this issue created as we had hoped. You may see more of your 30 day listings that were posted within that time frame show the same behavior over the next couple days as well.
However, the root cause of the problem was fixed so you should not see this behavior with any of your closed listings that were posted OUTSIDE the time period of 8/1/10 - 8/3/10.
If you see this behavior with any listings that were posted outside that time frame, please let us know by contacting our customer support team and we will look into that further.
-Mike