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Alright I am a new user and am having difficulty uploading in bulk through the "easy" Auctiva option. I successfully uploaded 8 pictures and then the rest are suddenly too large to upload and I cant find the plug in to use the Auctiva easy option to upload in bulk. Does anyone have any knowledge on this that can be of use to getting me started again. I would greatly appreciate it and dont want to cancel the account simply because I cant upload pics. Thanks everyone
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The plug in you'll need depends on what Internet browser you are using. For Firefox, which is what I use, its a Java Plug In. Usually updating your version of Java will allow you to use the uploader. I've had to do that in the past so I personally know that works.
If you are using IE, then you need some other plug in, I believe it's called Active X. Not sure where you get it though since I don't use IE. Might want to contact support for that info or maybe another community member who uses IE can chime in.
Hope that helps!
Hi neptunesmermaid,

Thanks for contributing to our forum. Although we do not specifically support the Ubuntu operating system, I believe there must be something you can do that will allow you to upload images once again since you were able to upload some images successfully initially.

I reviewed the support case you filed with respect to this matter and noticed that you mentioned your images were failing to upload due to size issues, so you may just have to resize your images (or reduce the size of your batches) in order to upload them into Auctiva successfully.

As the representative who replied to your case mentioned, the Auctiva Uploader should be able to upload individual images that are up to 10 MB in size and batches that are up to 35 MB.

If you need any further assistance with your account, please follow up with us through your open support case on the subject and we will be happy to continue working with you on this.

-Mike

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