Whats going on here!

I was able to post a listing (with pictures) late last night (Sunday, about 11:30 PM EDT). That was the first time in almost two weeks Auctiva has worked! Outside of Rick, there has been little to no information from Auctiva on their problems at hand. I feel that Jeff has mandated the worst possible tech support as company policy, and absolutely no communications with requesters of tech support or with Auctiva users.

Not a sermon, just a thought.

I actually got a listing scheduled this morning a few minutes ago? Are we out of the woods yet?

Auctiva is only working sporadically for me this AM. I got one auction through, then the next time I get server errors, too bad they can't get their act together and have a website that will actually WORK for 24 hours in a row!

Does anyone know whats wrong with Auctiva? seems things getting worse. I have around 30 listings to do and bascially thinking of going back to turbo lister as i can't spent night and day waiting for auctiva to get working.

I read the posts yesterday and thought it was funny how optimistic everyone was. "Maybe it's because it's Sunday..." blah blah. Well, like you, this has been happening for me for two weeks. I tried to get to my account information to completely get rid of auctiva and them to get rid of my "token" or whatever it is. I finally listed directly through eBay after an hour and a half of losing posts on Saturday. Now because I have that token, auctiva, like some drunken friend you want to just leave slumped at the bar, is staggering after me by making space for my auctiva store window a day after the listing posted. Only it won't load, so I have this gigantic empty spot in the middle of my listing with the message (read as spoken in a drunken slur) "Present your best items with Auctiva's FREE Showcase." Not to mention the slow loading for poor dial-up bidders because of it who I'm sure finally get frustrated and move on. Now not only can I not use them, but they're hurting my business!!!!!!!!!!!

What also sucks is that you can't even put in a help request because you can't GET to it due to the runtime errors on the server. So I hope Auctiva's reading its own boards because right now we are unable to even ASK for help through email this is PATHETIC!!!

Sure, they read these forums periodically, then post a link back to this same forum? It's great circular logic... like the matrix!

I had a response from support guys :-)

I apologize for the inconvenience you are facing. Please try to log in through any one of the below mentioned IP addresses as all are working fine at our end now.

http://38.102.38.82

http://38.102.38.83

http://38.102.38.88

http://38.102.38.77

http://38.102.38.78

http://38.102.38.81

Let me know if you have any further issues.

Thank You,
Auctiva Support.

quote:

Originally posted by zurgy:
Now not only can I not use them, but they're hurting my business!!!!!!!!!!!

Thats how i see things as well, when my business suffers I suffer and basically in business I am unforgiving if service is bad or system faults.

But I am willing to let auctiva work there problem out, but not much longer.

I tried the IP http://38.102.38.82 and got to do 2 things, then got a runtime error. Glad it's working on your end, guys. :P

And yes, how amusing that we can't even contact them to ask for help!

*snarls*

I just tryed all them ip's and same thing error error error

Think its time I booted turbo lister back up as i can't waste half a day on poor quality service.

How about if just ONE administrator sends an email blast, or just takes 5 seconds to post to the board, WHAT THE PROBLEM IS and an approximation of time it will take to fix??!! Who wants a FREE service if it doesn't work??

It seems that the only thing that works on the friggin' site is the message boards. I'm going over to ebay so I can get things listed. Everybody will be out of business playing games with Auctiva!!!!!!

I tried the URL's and some worked for a listing or two and then back to error page. This is really frustrating! Any resolve yet??

quote:

Originally posted by wiz:
I had a response from support guys :-)

I apologize for the inconvenience you are facing. Please try to log in through any one of the below mentioned IP addresses as all are working fine at our end now.

http://38.102.38.82

http://38.102.38.83

http://38.102.38.88

http://38.102.38.77

http://38.102.38.78

http://38.102.38.81

Let me know if you have any further issues.

Thank You,
Auctiva Support.

i think they been hacked as before this page loaded I got a flash of a picture with it seems a head

quote:

Originally posted by gardenboy38:
It seems that the only thing that works on the friggin' site is the message boards. I'm going over to ebay so I can get things listed. Everybody will be out of business playing games with Auctiva!!!!!!

Right there I just got turbo list back on line

I tried those IP addresses, just got errors & more errors.....
*sigh*

quote:

Originally posted by wiz:
I had a response from support guys :-)

I apologize for the inconvenience you are facing. Please try to log in through any one of the below mentioned IP addresses as all are working fine at our end now.

http://38.102.38.82

http://38.102.38.83

http://38.102.38.88

http://38.102.38.77

http://38.102.38.78

http://38.102.38.81

Let me know if you have any further issues.

Thank You,
Auctiva Support.

I tried those addresses as well - more errors.

quote:

Originally posted by ubuy-isell:
I tried those addresses as well - more errors.

I am not new to Auctiva but I am new to this board. I have tried each and every one of the address' as well with no luck at all. I have been sitting at my computer since the early morning here in Michigan and it is now time for me to break for lunch. I surely hope that this problem is corrected very soon. I, too, have lost, and am, losing money. Jeff, please keep us posted as to what is going on. The address' that you generously gave to us JUST DON'T WORK!

Now I can't even log in. However, the 4 listings I had scheduled for noon, 12:05 and 12:10 have posted - we'll see about the 12:15 one.

I finally got ONE listing to go! That's after 8 trys!

quote:

Originally posted by wiz:
i think they been hacked as before this page loaded I got a flash of a picture with it seems a head

Wiz, I saw the same thing - just a flash of a weird graphic head. I thought it was very strange.

Hello everyone, Auctiva has been down for two
days now...reminds me of the old days with aol...lol...maybe Tuesday will be a better day
for them..

I guess I'll go back to ebay and list the $$ way..later ed & barb (sarcole)

After the inintial one listing I'm back to the Run Time Error notice! I think we should all stop advertising Auctiva for free if the site sucks. Are we not spreading the problem by having other new users see our slick looking listings and misleading them into thinking all is well? Then a they sign-up and find them selves in Listing HELL!

I got in using one of those IP addresses, HOWEVER, I STILL get runtime errors when trying to upload 1 darn picture! Amazing, not ONE person from Auctiva is bothering to respond on these boards about the mess that's going on and WHEN they are going to get their act together and FINALLY get it straightened out. I guess it's true - you really do get what you (DON'T) pay for.

Kind of funny when you think about it - an auction site where the ONLY thing that works is the Message Boards!!

Wimom, the message boards will go next. Mark my words. Even the old heads who are always chiming in with, "this site is working hard to fix the issue" or "I'm not having any probs at all". They are very silent today!

quote:

Originally posted by odzplayer:

quote:

Originally posted by wiz:
i think they been hacked as before this page loaded I got a flash of a picture with it seems a head

Wiz, I saw the same thing - just a flash of a weird graphic head. I thought it was very strange.

What you're seeing is most likely gardenboy's "avatar" -- the image under his name on his posts. It's pretty big and has to resize quickly when it loads..