We're having a problem with our bandwidth provider and/or our colocation facility in Sacramento. We have been on the phone with them for 20-30 minutes and I'll post when I have more info.
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We got off the phone with Cogent and they said they'd have the connection back up soon. Unfortunately I don't know what "soon" means. To me soon would be like 10 minutes. Hopefully their Soon isn't an hour.
I just got off the phone with their technical support.
Lucky us. They have some card that has a problem. They are attempting to reload the card remotely. However are having problems connecting to it to do so.
If they are unable to do so remotely they'll send a tech to the site to do it manually and that person is on call and ready to move.
Now the bad part. They said he's 1-2 hours away. Rather than have him start driving and then call him back if they fix it remotely they'll having him sit around until they fail to do it remotely.
So honestly at this point we're looking at 2 hours would be my guess since they said 1-2 and that would mean 2.
Lucky us. They have some card that has a problem. They are attempting to reload the card remotely. However are having problems connecting to it to do so.
If they are unable to do so remotely they'll send a tech to the site to do it manually and that person is on call and ready to move.
Now the bad part. They said he's 1-2 hours away. Rather than have him start driving and then call him back if they fix it remotely they'll having him sit around until they fail to do it remotely.
So honestly at this point we're looking at 2 hours would be my guess since they said 1-2 and that would mean 2.
FYI: To make sure that we are not leaving this only in the hands of our ISP, Cogent, our IT staff is also working to change our network over to our secondary connection. Timeframe on completing this is about the same, 1.5 - 2 hours.
I'm on the phone again with Cogent now. The engineer was actually closer to 3.5 hours away and/or had to stop to get a part.
They said they'd call me when the engineer is on site.
They said they'd call me when the engineer is on site.
Cogent engineer was already on site when Jeff made his last post. The faulty hardware has been replaced and we're back online.
We apologize for this outage. Due to the unexpected downtime, we will reschedule our normal weekly maintenance to a later date.
We apologize for this outage. Due to the unexpected downtime, we will reschedule our normal weekly maintenance to a later date.