I've spent the past few days listing and most of the items descriptions are not showing up. Is there a problem that I'm not aware of?
Original Post
Hi Steinsburg,
Thanks for making us aware of this behavior. I was able to locate the support case you filed about this issue, but it appears we were unable to see this behavior in your active listings because you had already revised them before we were able to review your case.
Although I cannot be entirely certain what caused your active listings to be impacted in this manner, I agree that is was most likely a result of a compatibility issue between the old description editor which was enabled in your account and the version of Internet Explorer you are using as the representative who replied to your case mentioned.
If you encounter any similar difficulties now that you have updated your account to use the Design Editor 2.0, please follow up with us through your open support case to let us know and we will be happy to look into the situation further.
We apologize for any inconveniences this may have caused.
-Mike
Thanks for making us aware of this behavior. I was able to locate the support case you filed about this issue, but it appears we were unable to see this behavior in your active listings because you had already revised them before we were able to review your case.
Although I cannot be entirely certain what caused your active listings to be impacted in this manner, I agree that is was most likely a result of a compatibility issue between the old description editor which was enabled in your account and the version of Internet Explorer you are using as the representative who replied to your case mentioned.
If you encounter any similar difficulties now that you have updated your account to use the Design Editor 2.0, please follow up with us through your open support case to let us know and we will be happy to look into the situation further.
We apologize for any inconveniences this may have caused.
-Mike