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Originally posted by HenryN:
Nice article and spot on. I would add that if you have an eBay business and an eBay store it is worth every penny to upgrade to a Premiuim store. Automating almost all of your email correspondences will save a lot of time and send your emails immediately. Your DSR score will improve immediately. Henry
It depends on the items you are selling. If you sell all kinds of different things as I do the personal touch is the only way I can handle my customers. They really appreciate not being responded to by a canned response.