Reply to "56 items failed to post"

auctivacraigAuctiva Support Manager

Hello itsjustme -

It sounds like the tool that has completed for your account was the tool for the gallery and counter and not the full removal of active content. The full removal of Active Content for accounts on paid plans was begun a bit later than the tool for the gallery and counter (which runs for all accounts), so it is likely that this has not yet reached your account. You should have an account notification on your dashboard that lets you know which tool has completed.

If your account is on a paid plan and you would prefer to have the full active content tool run for your account manually, please feel free to file a support case from under the Help tab of the site requesting that and we can go ahead and run it for your account at the time, but the mass tool will reach your account in the near future if you do not.

- Craig

5/4/1710:38 AM

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