Regarding feedback. It has been my biggest thorn. I have only had 4 negative feedback in 12 years. However, two of them were this last year. Both were because the item was broken in transit and the Buyer didn't purchase insurance. I even offered to replace the item at a lower price, but cannot pay for shipping also. ebay told me to require all to purchase insurance. I think it is fair to leave it up to the Buyer. At one point, I couldn't even sell as the two strikes brought my total percentage down. It was right before Christmas too. I couldn't believe it. All of these years I have been saying how much I love selling on ebay. Not any more. I love what I do, but think of ebay as more of a "Big Brother" with no or little communication.