Reply to "Active Content removal"

auctivacraigAuctiva Support Manager

Hello again,

I've taken a look into your account and find that our tool for removal of active content completed for your account 5/17/17 just before 8:00 AM, so if the notification you received from eBay is prior to that time, the tool had not completed yet. If, however, the notification from eBay came after that time, we'd need a bit more information about what eBay is calling out to look into it further; in this case please file a support case from under the Help tab of the site letting us know and we'll be happy to do so.

You can check listings using the active content tool HERE in addition to the preview tool that eBay provides if you would like a comprehensive look at any particular listing in regards to active content.

I took a quick look at all of the listings you mention here using this tool and there was no active content showing in any of them at this time, so you should be good to go. Please do let us know if you encounter further difficulty.

- Craig

5/18/1710:55 AM

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