Reply to "Active Content removal"

auctivagregCTO

Please don't hesitate to open a support case, if you find you still have listings with active content. We've processed all users on a paid plan and removed known active content, in fact the process just finished for all active paying users this past weekend. With that said, there are a few reasons why listings may still not comply with ebay's active content policy, for example:

If the listing could not be revised because it had a bid (for auction) or a number of other reason's ebay doe snot allow listing revisions.
If the listing was reposted via ebay's site using sell similar, and contained active content from a previous posting.

Any listings posted via Auctiva have had our active content-free templates and tools for some time. Please open a support case if you find you have active listings that still contain active content. We are here to help! And can re-process individual listings or your entire set of active listings.

5/22/1711:12 AM

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