Reply to ""Advice About Refunds and Guarantees""

gcornettMember

This was a great article - the only thing I would add is a note about the conditions under which shipping will be refunded or return shipping will be provided. I always pay shipping both ways if an item is defective, damaged, or the wrong item was shipped. I think letting the customer know they won't be out the shipping costs if there is a mistake on my part or if the item is damaged or defective is important. I also spell out that if they change their mind about an order, they are responsible for all shipping costs.

11/23/097:11 AM

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