hi Jan,
well I can't really answer your questions except for the last bit about emailing eBay. Don't do it! There is a better way to communicate with eBay and that is by using their Live Help service. You get to text chat with a real eBay help person in real time. The easiest way to find live help is to click on 'Sell' (as though your about to post a listing) and then click on the 'Live Help' button.
I hope this helps
Regards,
monsta