Hi Joe,
You say you are keeping an eye on it, but what happens when you all go home for the night. ? Many users are on eastern time to, and are 3 to 4 hours ahead of Cali time. So, there is no one at support early in the morning eastern time.
Can you tell us why this is happening ? and what you intend to do to fix it. I am afraid to list any more auctions, until I know for sure you have fixed this.
Thanks Carol.