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Reply to "Alert: Site Maintenance Mnnday, March 6"

Jeff - I can't imagine what you are thinking. My response in oh so slow thread was an attempt to get you to step back and make some tough decisions. Having been in the outsourcing business most of my life, I would have been fired for trying to do what you are doing. Programming 101, when you have serious problems, keep your head and do not make drastic, hasty changes. If you have doubts, what are too think? Your the CEO for godsakes! Don't air your doubts in this forum, get enough technical expertise to analyse the situation adn advise you, then make a decision and stick to it, good or bad.

Since you seem to be having trouble deciding, if I were voting (well I guess I am since I am taking everything off of auctiva like most others) I would follow the suggestions I had in the other post. Manage the problems you have now as you get your users to saftey. By that I mean an orderly shut down of your service, tell us all to quit using the service, hell our auctions can't be running for more than 10 days. If you prevented any new activity starting right now, in 10 days you could make this entire move RISK FREE. You would not have to be worrying if you were going to introduce more pain or not. I am having a hard time understanding why this is not the obvious path!

I hope other post but if you told me I needed to stop using the service for 30 days while you moved to your new data center and that you wouldn't let me back on until you were sure you had a service that could provide the stellar service you want to provide. Guess what, not only would I respect that decision, but I would think, wow, auctiva has my interest as their primary concern, you know, turn this into as good of thing as you can. I would be happy to come back at the point in time you let us all know you thought you had a handle on things and I would come back with little fear.

Making a move with all of us using the service and being so unsure, well I can't imagine not always being afraid that poor IT decision's may bite me at any time.

I hope others will share their views. Jeff, I am not trying to slam you, I stated that in my other post. I even invited you to email me personally, but I do feel strongly the current situation is not being handled in your customers best interest. I have a selfish reason to see that change because as I mentioned in my other post, I would really like to see activa survive however in my outsourcing experience, activa is making bad decisions on top of bad problems and I fear that might not be survivable.

Good Luck in whatever path you choose, I personally, as with your other customers, will be better served if your path works out!
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