Always broken & cant buy insurance? And no answers! All yr long!

Seems everytime I need to buy real insurance for my items they are no where to be found in my auctiva. Y am I pay $10 a month? Cant get no answers from Auctiva. Just the run around! Been having this issue for a yr now. And still u want to blame ebay! Its ebay glitches!! :00 I think its you auctiva!!
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