Reply to "Answer to support item"

auctivamikedAuctiva Customer Support Manager

Hi TenCher,

I checked our support case records and found that we have responded to the support case you opened, however, it isn't showing up in your account because you filed it using a different email address than the email address that is on file with your Auctiva account. We sent you an email when we responded to the case so, if you can find that email, you should be able to view the case through that email.

If you are unable to find the email containing a link to the case you filed previously, I recommend filing a new support case using the email address that is on file with your Auctiva account.

You can check the status of any cases that are submitted using the email address on file with your Auctiva account at any time by logging into your account and clicking the "Check the status of an on-going support case" link on the "Help" page.

-Mike

8/7/085:55 PM

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