Any one have THIS problem

birdmadgirlMember

I am really bummed, I just got my first neutral feedback from a customer who was angry about the autiva shipping insurance. Because ebay invoices do not show shipping insurance from auctiva she assumed I just pocketed the money and didn't insure her item. I tried to explain it to her but she is angry and still feels scammed.

I summoned up all my people skills to try to work this out with her but she just won't have it. Will some customers just never be pleased?

I am a pretty new seller and really don't want bad feedback over such a simple thing. Maybe I should rethink using the shipping insurance.

2/15/067:15 PM

Original Post

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