Reply to "Any one have THIS problem"

rickbradfordMember

quote:
Originally posted by Suthrnjewl:
Be sure to not only respond to YOUR feedback but go to the feedback you've left her and respond with a beware sellers this customer is blah blah blah.

Donna, you can respond to feedback you left someone else?

But, yes, bird.mad.girl, you should definitely post a response to the feedback she left you. Don't say anything negative about the buyer -- just explain how she was mistaken.

Also, is there nothing you can send the buyer to show her insurance was purchased?

From now on, you might separate the insurance and shipping charges on the invoice so people know for sure what they're paying for. Either that or state in each listing (and in your terms) that insurance is included in the shipping fees (if you don't already).

2/16/0611:34 AM

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