May I suggest that in your "shipping and payment" details that you explain ahead of time in your listings you, do not/or you do use Autiva shipping insurance/or just state you use another insurance other than USPS. This may help clear things up for your buyers.(this is my frist post,hope I did it right!)
Don't worry too much...you will not be able to please everyone. And do reply to feedback on yours and hers as stated by our other friends here.
