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Reply to "Any one have THIS problem"

LOL lots of good information. I am learning (initiation by fire) as I am new to selling. I didn't know I could reply to the feedback I left her. Am afraid though, if I do that, she will figure out she can do it too and be even nastier. I think she is quite crazy.

I felt it would be best to leave feedback very soon after the buyer pays but thought maybe a way to avoid this type of situation in the future would be to send out a letter about the time of package arrival to check on the status. At that point if the buyer seems crazy I will know to wait on leaving positive feedback. Seems like a lot of work but maybe being proactive would help solve potential problems?
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