It's a networking issue. I am connecting from the UK and doing a tracert I can see the problem.Very high ping rates and a lot of hops.
Tracing route to auctiva.com [38.102.35.18]
over a maximum of 30 hops:
1 29 ms 99 ms 99 ms 192.168.1.254
2 * * * Request timed out.
3 * * * Request timed out.
4 18 ms 17 ms 17 ms Xe6-0-0-0-grtlontl1.red.telefonica-wholesale.net
.7.16.84.in-addr.arpa [84.16.7.245]
5 18 ms 24 ms 17 ms te7-2.ccr02.lon02.atlas.cogentco.com [130.117.14
.157]
6 20 ms 17 ms 17 ms te8-3.ccr01.lon01.atlas.cogentco.com [130.117.0.
61]
7 114 ms 114 ms 114 ms te0-2-0-4.ccr22.bos01.atlas.cogentco.com [154.54
.43.57]
8 113 ms 113 ms 113 ms te0-3-0-7.ccr21.ord01.atlas.cogentco.com [154.54
.6.22]
9 126 ms 125 ms 125 ms te0-3-0-3.ccr21.mci01.atlas.cogentco.com [154.54
.2.189]
10 137 ms 137 ms 137 ms te4-4.mpd02.den01.atlas.cogentco.com [154.54.7.1
30]
11 148 ms 148 ms 147 ms te8-2.ccr01.slc01.atlas.cogentco.com [154.54.45.
45]
12 161 ms 161 ms 161 ms te4-2.ccr01.smf01.atlas.cogentco.com [154.54.1.1
01]
13 162 ms 161 ms 161 ms vl3506.na41.b015947-1.smf01.atlas.cogentco.com [
38.20.48.58]
14 162 ms 161 ms 162 ms auctiva.demarc.cogentco.com [38.102.193.38]
15 162 ms 161 ms 161 ms auctiva.com [38.102.35.18]
Tried chaning DNS servers and still have the same problem. This is using Google's DNS servers to resolve to auctiva.com