Hi Vickie I got through to them on phone & they called me back, there was a error that they are suspose to fix & refund part of the $65 but that 18 month special deal is over sad really my deal was a great deal & its gone bye bye now auctiva may provide a great service better CS then ebay too but it still does bite the same to pay more then you were for 18 months. Oh well i guess my buyers will just have to pay more to cover my higher FEES now