You need to have a word with your support department. I put in a request at the same time as I commented here. Their reply, which differs from what you are saying was:
"Our old listing templates have phased out. We introduced new templates recently in order to be line with eBay's new listing requirements. All of the templates we offer now are active content free and mobile friendly and responsive.
Currently we have added approximately 250 new templates which are active content free and mobile responsive. We do not have any current plans to add more new templates at this time".
250 templates is a huge decrease in variety when there were 1800 previously.