Reply to "Anyone Else Tired of the Non Existent Customer Service From Auctiva?"

lookandbuymeMember

I am not overjoyed lately with them. Most of the people who use to help on this side (ebay side) have gone to commerce stores with auctiva so they are dealing with their own issues.

Customer support is usually fast. but have found lately that a few of my questions were answered incorrectly which wasted lots of my time. I am getting impression that customer support is being out-sourced. I use to get fast and accurate answers. I have several engineering requests in one from 3-4 weeks ago with no response. Other is this week, with no response, last one they said if you do not hear from us in 3 days let us know. That is not impressive that we have to write them for follow-ups. Seems there should be something in place to trigger a response when engineering is done with it.

I do hope they read forums and realize that we need help over here and accurate info. given from support.

10/15/0910:33 PM

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