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Reply to "Anyone Else Tired of the Non Existent Customer Service From Auctiva?"

I was given a phone number when I first signed up with them. Since that time their service has gone down and now they are charging. I feel I should have been grandfathered into the plan with the customer service number since that what was promised me when I signed up. Probably doesn't matter anyway since I would just get the same response from a person on the phone that I would get from the current system. You must have very easy issue with them. Mine seem to be more complexed and would be much easier to describe via phone rather than going back and forth in their current format.
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