I am in US and probably would not think of phone support because I find reading answers more effective for me. However, I do feel that commerce issues are being answered with more accuracy than ebay questions. I have a friend who is doing commerce and says she is getting good support and accurate responses. Soooo. . if you have commerce store you probably are getting excellent answers. I think the reps on ebay section are probably new and green and that the experienced personnel may have been moved to commerce area. Maybe not.. just a thought. I know when I first started auctiva, I had very few questions.. but as I have grown I have more questions and more detailed questions.
Glad that you are getting good support thought. . spread a little luck our way. . I think this will all turn around when commerce settles down a bit. I hope.. I hope. . I hope