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Anyone know how long it takes Shipsurance to reimburse?

I had to file a claim with shipsurance, jumped through all their hoops and provided them all the papers they requested. Now I'm wondering how long it takes them to reimburse? When I used eBay's insurance, it never took more than 2 days, which was great when you have to refund your buyer. I can't get an answer from shipsurance, I've emailed them 3 times asking for status update, but all requests have been ignored. Online status just says "processing". Stinks because I had to send the refund to the buyer already, so now I'm left holding the bag waiting for reimbursement that seems to be taking way to long. We aren't talking some ridiculous amount, it's only $175., but the way things have been selling lately $175 is a big amount for me to be waiting for. Just curious if anyone has any ideas on how long it takes them? Thanks
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