Reply to "API Error"

auctivaaaronlAuctiva Support

Hi Norman,

The issue you're experiencing usually has to do with the fact that the shipping service you have selected requires package dimensions.

Currently, I believe the dimensions in the Create Listing form are in English, as in inches, so if you enter your dimensions as whole numbers, in inches, leaving out any abbreviations, or quotations, (i.e. don't put 6" X 1'), it should work.

Hope this helps!

4/17/0712:03 PM

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        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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