Wow, that's one I've never heard before...I Googled it and came up with this (It was in German, I had to translate it):
http://translate.google.com/translate?hl=en&sl=de&u=htt...rousTokens%26hl%3Den
Doesn't really seem to be much help tho. I would file a support request with Auctiva, use the help button at the top of any page.