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Reply to "attention! urgent! virus on auctiva.com; Trojan-Clicker.HTML.IFrame.kr"

Since Saturday, all I have been hearing from Auctiva is: "We have a problem", "We are working to solve the problem", "We solved the problem", "We still have a problem", "We are working on the problem," "We solved the problem", "We still have the problem", ...blah... blah... blah... Why don't the idiots hire a real expert to fix the problem. Now every time I go into my listings, and try to supersize a picture, I get a server error. So I assume anyone else who might be interested in my items will get the same error, and get discouraged, or just plain scared. Unfortunately since Auctiva claims to be a free service, we cannot claim a refund for lost sales. Come on, Auctiva, get your act together!
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