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Reply to "Auctiva.com Site Down for Update on 4/21/09 Starting at 8 AM PT"

Hi Community,

Update - I just spoke to our engineering team about how the process of fixing these issues is going and it sounds like we'll have these problem resolved pretty soon. These problems should actually be resolved already on some of our servers and I'll let you know when the fixes have been applied to the rest of our servers.

I'm also inclined to mention that one of the major changes included in this update was the integration of a new version of the Auctiva Uploader that addresses some uploading problems that were mainly affecting Mac users. As a result of this part of the upgrade, it is expected that you will have to reinstall the Active X or Java Components (depending on which browser you are using), to continue using the Auctiva Uploader.

When you visit the uploader page for the first time following this update, you should automatically be prompted to install the required Active X or Java Component and you will want to accept that installation. Once you have done so, the uploader interface should appear when you go to upload images moving forward.

If you have any other questions or concerns regarding your Auctiva account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike
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