Hi Community,
Update - We have just finished pushing these fixes to the rest of our servers so the preview option should be working from the listing creation page once again. The links under the "My Account" tab that were producing error messages earlier today should now be working as well.
However, those of you who were experiencing these problems may need to clear your browser cache and then close and re-open your browsers for the issues to be resolved on your end. Instructions on how to do this using the browsers we support are as follows:
Firefox 2.0+:
In order to clear your cache in your Firefox web browser, please select "Clear Private Data" from the "Tools" menu, ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Private Data Now" button. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly
Internet Explorer 7.0+:
In order to clear your cache in your Internet Explorer 7.0 web browser, please select “Internet Options” from the “Tools” menu. Then, under the “General” tab, click the “Delete” button. Click the “Delete Cookies” and “Delete Files” buttons on the ensuing page, followed by “Close” then “OK”. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
Internet Explorer 8.0:
In order to clear your cache in your Internet Explorer 8.0 web browser, please select “Internet Options” from the “Tools” menu. Then, under the “General” tab, click the “Delete” button. Click the box next to the “Cookies” and “Temporary Internet Files” buttons on the ensuing page, followed by “Delete” then “OK”. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
If you notice any other problems with your Auctiva accounts or have any other questions, please let us know by contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike